About this role
About the Client The client operates a security company providing installation, service, and support for security systems, access control, fire alarms, and burglar alarms. The business is led by its owner, John, who personally oversees most core functions — sales, scheduling, administrative work, and reporting — making him deeply hands-on in day-to-day operations. Why does this role exist? This role exists because the owner has been carrying too much of the day-to-day administrative load — phone calls, reports, scheduling — while his one existing admin support person is stretched across too many responsibilities at once. The client needs someone who can take structured, well-defined tasks off the office manager's and admin staffer's plates so the owner can redirect his time toward growing the business and landing bigger contracts. This is a support role built to work under clear direction, not to drive independent strategy. Phone & Client Communication Support Answer overflow phone calls when the office gets busy Redirect calls to the right person or department Manage a shared email inbox, including scheduling meetings and booking site visits for technicians or salespeople Reports & Documentation Fill out and write inspection reports (e.g., camera inspections, fire alarm inspections) Help write estimates, permits, and submittals Data Entry & Customer Setup Fill out subscriber forms to set up new customers in the CRM ("Market") Keep customer and operational records accurate and up to date Scheduling & Calendar Coordination Book appointments and site visits Coordinate scheduling for technicians and salespeople Marketing & Social Media Support Support basic social media activity aimed at increasing awareness and generating leads