About this role
Job summary
The post holder will work within University Hospitals Bristol and Weston and be responsible for providing an efficient and effective secretarial service for clinical teams within specialities across the Trust. The role acts as a point of contact and help to support colleagues and other members of the team. The Medical Secretary is therefore responsible for setting high standards of patient care by promoting the Trust's values at all times.
Main duties of the job
Communication:
To liaise with and act as a point of contact for patient, clinical and non-clinical staff via telephone and email Escalate patient queries, capacity problems and general issues the role's line manager of relevant clinical staff as appropriate
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives
Organising and Planning:
Ensure patient records are up to date and maintained To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
Service Development:
Attend training courses as required to support personal development and the needs of the service Assist in training of new members of the team
Information Resources:
To type, edit and proof-read clinical letters, general correspondence and reports using the Trust's clinical noting system, ensuring thatcorrespondence is dispatched within the Trust's target turnaround times Use the relevant computer systems to accurately input and retrieve patient information, updating patient demographics where necessary
Other:
Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager Act with flexibility to adjusting work patterns to meet the needs of the service
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge & Experience Essential
Experience of dealing with the public, both on the telephone and in person
Desirable
Clerical/administrative experience Previous NHS experience Understanding of medical terminology
Skills & Abilities Essential
Effective and polite manner when dealing with people Ability to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team Ability to work on your own, using your own initiative if required Effective Organisational skills Good IT skills Attention to detail Ability to adapt to use new computer packages and programmes Confidence to handle difficult conversations with patients, relatives and carers
Qualifications & Training Essential
Educated to GCSE, grade C or above (or equivilent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience Qualified in word processing or audio typing (or equivalent)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Weston General Hospital
Grange Road
Weston-super-Mare
BS23 4TQ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)