About this role
Job summary
The postholder will work closely with the Skull Base Neurosurgery team to provide comprehensive administrative support to the Neurosurgery service. This role combines responsibilities for managing outpatient appointments and coordinating complex inpatient and daycase activity. Key duties include ensuring the efficient scheduling of specialist clinics, admissions and theatre lists, maintaining accurate patient records and delivering a high quality, responsive service to patients, clinicians and external stakeholders.
Please note: This role is NOT eligible for visa sponsorship.
Previous applicants need not apply.
Main duties of the job
Support the Skull Base Neurosurgery team by managing patient admissions and scheduling in line with NHS standards and Trust policies Maintain elective and urgent waiting lists; add, remove and update patient details in accordance with the Trust Patient Access Policy Book and coordinate theatre lists, outpatient clinics, pre-operative assessments, diagnostic investigations and operation dates, ensuring accurate and timely PAS/EPR records.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For full details of the job description and responsibilities please see the attached job description.
To provide comprehensive administrative support to the Skullbase clinical teams, ensuring efficient patient admission, scheduling, and coordination of care in line with NHS Constitution, waiting time standards, and the Trusts Patient Access Policy. The role involves managing patient pathways, maintaining accurate records, and delivering a high standard of service to patients and staff.
Person Specification
Education/Training/Qualifications Essential
Good general education including GSCE in Maths or English (or equivalent) Advanced keyboard and computer skills (Microsoft office)
Desirable
Patient Administration System (PAS) training
Work Experience Essential
Experience of working as part of a team in a multi-disciplinary environment. Experience of working under pressure Ability to demonstrate customer or patient care skills
Desirable
Experience in NHS or similar organisation Experience taking/making high volume calls and handling sensitive topics
Knowledge/Skills/Abilities Essential
Excellent customer care skills The ability to work to tight deadlines in a highly pressured environment The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines The ability to work as part of a team or in a team environment Ability to communicate with a broad range of individuals including clinicians Willingness and ability to learn new IT skills and technology
Personal Qualities/Special Circumstances Essential
Confident and sympathetic when dealing with patients/staff Ability to be calm and professional when working under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Beaufort House, Southmead Hospital
Southmead Road
Bristol
BS10 5NB
United Kingdom
Employer's website https://www.nbt.nhs.uk/ (Opens in a new tab)