About this role
Job summary
We are looking for an enthusiastic medical receptionist to join our team, for 12 month fixed term cover, starting October 2026.
Hours: 25 hours per week.
Shifts: Monday to Friday, required to work flexibly between 8am and 7pm to cover annual leave and sickness.
Main duties of the job
The role involves being part of a busy reception, assisting patients by directing and signposting to the appropriate healthcare services or professionals efficiently. Responsibilities include receiving and make telephone calls as required, creating a positive image for patients and visitors, handling administrative tasks to ensure the smooth operation of the practice, including support for clinical staff and the team.
About us
We have a list size of approximately 6,300 patients, who often have high levels of deprivation and ill health. Working here offers a real opportunity to make a difference in the lives of our patients.
Our practice has 5 GPs, Practice Manager, Office Manager, nursing team and eight reception and administrative staff. We also have access to clinical staff that work across multiple sites in our PCN.
We are a training practice for the Black Country Vocational Training Scheme and have Medical Students from Worcester and Birmingham Universities.
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Monitor online requests and assign online consultations to the appropriate person, in line with practice protocol. Enter requests for home visits into the appointment book, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty. Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required and in a timely manner, to ensure that all information is available when needed. Ensure that all office and public areas are kept tidy for use.
Person Specification
Skills and Attributes Essential
Communication skills, both written and verbal. Understanding of receptionist role, understanding of confidentiality, able to learn new computer programmes quickly. Willingness to learn. Understanding of confidentiality and what is required to maintain it. Be willing to contribute to the team effort. Ability to work flexibly throughout surgery opening hours. Have an excellent attendance record and time keeping skills
Desirable
Negotiation and conflict management skills Communication of difficult messages to patients Able to speak other languages.
Qualifications Essential
Maths and English GCSE at grade C or above.
Desirable
AMSPAR in medical administration.
Experience Essential
Experience of working within a team. Experience of providing good customer service.
Desirable
Experience of working in general practice. Experience in using EMIS web.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Links Medical Practice
Address Halesowen Road
Netherton
Dudley
West Midlands
DY2 9PU
United Kingdom
Employer's website https://linksmedical.co.uk/ (Opens in a new tab)