About this role
Job summary
Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.
In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.
This role involves contact with patients, relatives and members of the general public, and you'll be part of a team that strives to provide an efficient and friendly appointment service to all.
If you have the skills we're looking for and would like to help us provide an excellent service for our patients, we'd love to hear from you.
Main duties of the job
You will be responsible for managing your own workload on a daily basis, this includes:o Working independently to ensure waiting lists are updated and appointments are booked efficientlyo The timely prioritisation and triage of referrals (including liaison withmultidisciplinary clinical teams)o Maintaining accurate pending lists for appointmentso Providing accurate monthly waiting time datao Checking for anomalies and spreadsheets to ensure all referrals are actionedo Requesting patient notes from the RUH and other hospitalso Undertaking all administrative tasks including scanning paperwork, emailing and filling.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information for this role.
Person Specification
Criteria Essential
Strong IT skills, including use of patient administration systems such as Cerner, Millennium, PAS, eRS, or similar NHS systems Knowledge of NHS waiting list targets and patient pathways
Desirable
Experience managing patient appointments, referrals, and follow-up bookings Previous administrative experience within an NHS or healthcare setting
Criteria Essential
Understanding of NHS waiting list targets and patient pathways.
Desirable
Previous administrative experience within an NHS or healthcare setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital
Royal United Hospital
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)