About this role
Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
• Great Place to Work • Forbes World's Best Employers • Newsweek World's Most Trustworthy Companies • Ethisphere World's Most Ethical Companies
Contact Center Team Administrator (Remote)
About the Compass Leads Team The Compass Leads Network comprises 400 brokers across Coldwell Banker, Century 21, ERA, Better Homes & Gardens Real Estate, Corcoran, Sotheby’s International Realty and Compass with 8,000 certified agents. Our programs offer a cashback benefit to participating consumers in addition to the partnership of a certified real estate agent and support from our concierge team. We are seeking a detail-oriented and collaborative Contact Center Team Administrator (TA) to support our dynamic service center operations. This role is essential to ensuring smooth daily operations by assisting contact center representatives and management, and by helping deliver exceptional service across our client programs. This is a 100% remote position and can be performed from any location within the United States. The work hours are Monday-Friday from 9AM - 6 PM Eastern time. Key Responsibilities:
• Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat. • Manage incoming customer emails across program-specific inboxes in a timely and professional manner. • Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process. • Manually create and/or update records in customer CRM as applicable. • Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics. • Navigate and operate various software systems. Requisite Skills:
• 2-3 years business experience preferred
• Previous customer service experience in retail, financial services, or a contact center environment is a plus. • Strong computer proficiency with the ability to navigate multiple systems and platforms. • Exceptional attention to detail and accuracy. • Effective verbal and written communication skills. • Strong organizational and time management abilities; capable of multitasking in a fast-paced setting. • Adaptable and open to change in a dynamic work environment. • Reliable attendance and punctuality are essential. • Commitment to fostering a diverse and inclusive workplace.