About this role
Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.
Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie's International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby's International Realty®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.
- NYSE: COMP
- 340,000 Real Estate Professionals
- 2,000+ independently owned and operated brokerages
- 120 countries and territories
The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.
Major duties and responsibilities
- Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
- Perform exemplary, high-touch service through:
- timely, proactive communication and caseload management;
- reduction of touch points between customer and suppliers;
- coordination between suppliers to avoid duplication of customer document submission;
- Assistance with completing customer’s needs assessment and required documentation;
- Hands on review, interpretation, and communication of supplier reports (i.e. BMAs, appraisals, inspections, household goods surveys, etc) as applicable to each move
- 24/7 accessibility;
- Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
- Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
- Conduct weekly updates with suppliers and support groups servicing assigned caseload
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all CARTUS systems.
- Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
- Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
- Provide data input for client customized reports
- Participate in special projects as needed, including client presentations, client/supplier training
Critical dimensions/selection criteria
- Demonstrated ability to meet/exceed company service goals
- Clear and concise written and verbal communication skills
- Strategic thinker -strong judgment and decision making skills
- Interpersonal/Influencing skills
- Detail oriented; ability to multitask
- Innovative and resourceful
- Flexibility – this is a 24/7 role – further details will be discussed in interview
- Manage stress and pressure
- Ability to plan and organize
Qualifications/selection criteria
- Minimum 3 years of relocation and Domestic Homesale experience required
- Bachelor degree preferred
- Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
- Strong communication, interpersonal and influencing skills required
- Proven excellent service history required
- Demonstrated leadership skills required
- This role is working with executives – experience working with high level executives preferred.