About this role
Student Financial Aid Advisor - Student Services
Position Description: As a Student Financial Aid Advisor, you will play a vital role in assisting students and their families in navigating the complex landscape of financial aid and funding options for higher education. Your primary responsibility will be to provide comprehensive guidance, support, and resources to help students achieve their educational goals without being burdened by excessive financial stress. You will serve as a knowledgeable and empathetic resource, addressing inquiries, offering personalized advice, and ensuring that students are well-informed about the various financial aid programs available to them.
About the University: Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Major/Essential Functions: • Apply federal, state, and institutional financial aid regulations in the administration of student aid, ensuring strict compliance with Title IV funding requirements and institutional policies. • Perform oversight and audits of student financial aid awards, making adjustments as necessary to maintain compliance with cost of attendance (COA) limits, overaward regulations, satisfactory academic progress (SAP), and repeat coursework restrictions. • Utilize Banner, Cognos reports, and federal databases (such as NSLDS, COD, FPP) to monitor compliance-related issues, including overawards, Pell Grant lifetime eligibility, and loan aggregates. • Identify and escalate compliance risks, discrepancies, or unresolved issues to the appropriate supervisor or leadership team. • Advise students and families on financial aid eligibility, verification requirements, loan options, and financial literacy while ensuring compliance with Consumer Information Disclosures (i.e. Terms and Conditions), borrower regulations, and professional judgment protocols. • Maintain accurate and secure records of student interactions, financial aid decisions, and advising sessions using Salesforce, Dynamic Forms, and other institutional tracking systems, in accordance with FERPA and record retention policies. • Represent the Student Financial Aid and Scholarships Office at university and community events, ensuring the dissemination of accurate, compliant, and transparent financial aid information. • Conduct quality assurance reviews and assist in the preparation of internal and external audits, ensuring adherence to all federal and state reporting requirements. • Stay informed of regulatory changes issued by the Department of Education (ED), National Association of Student Financial Aid Administrators (NASFAA), and other governing bodies, and participate in ongoing training and professional development.
Knowledge, Skills, and Abilities: • General Financial Aid Knowledge. • Intermediate knowledge of Microsoft Office software. • Attention to detail and ability to streamline processes. • Ability to prioritize tasks.
Required Qualifications: Bachelor's degree plus one year related experience or a combination of education and progressively responsible related experience to equal five years.
Preferred Qualifications: • Previous experience in Financial Aid Office and general financial aid knowledge. • Knowledge of TTU Systems (Banner Financial Aid Management System). • Experience with university level counseling/advising. • Bilingual - fluency in Spanish.
Safety Information: Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.