About this role
Customer Services Administrator
£27500 per annum
Bromley, Kent
Full-Time
Join a team that puts people first.
At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a permanent contract, you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.
This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
Handling a high volume of inbound calls and enquiries with professionalism and careResponding to customer correspondence via email and letterLiaising with customers, Financial Advisers, and third parties to process instructions and resolve queriesWorking closely with your team to meet service standards and deliver a seamless customer experience. What we’re looking for:
A confident communicator with a strong telephone mannerExcellent written and verbal communication skillsGood computer literacy and attention to detailA team player with strong organisational skills and the ability to prioritise effectivelySomeone who enjoys investigating and resolving issuesIf you have financial services experience this is of benefit but it is not essential. Desirable:
Previous experience in customer service administrationPrevious experience in a financial background dealing with ClaimsPrevious call centre experience What we offer:
Annual holiday allowance of 25 days holiday plus bank holidaysContributory pension scheme. Company matches up to 5%Life coverHybrid working after training (1 days/week from home)Supportive team culture and opportunities to grow1 days paid charitable workdayWellbeing support Programme
Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00.
Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community.
About us
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.