About this role
Job summary
About the Role
We are seeking an experienced and motivated Patient Safety Incident Investigator to join our Goodall Division. This is an exciting opportunity to play a pivotal role in improving patient safety, driving learning, and shaping high-quality care across a diverse range of services.
You will lead systems-based, high-quality investigations under the Patient Safety Incident Response Framework (PSIRF), ensuring that learning--not blame--drives improvement. As stated in the JD, the postholder "ensures that investigations are timely, compassionate, methodologically robust, and focused on learning and improvement rather than blame."
Main duties of the job
What You'll Be Doing
Leading and coordinating PSIRF-aligned patient safety investigations across the Division. Applying systems-based methodologies such as SEIPS, Human Factors, and Just Culture. Conducting interviews, evidence reviews, timelines, and systems analysis. Producing high-quality investigation reports with clear findings and proportionate recommendations. Ensuring compassionate, transparent engagement with patients, families, and carers. Supporting staff involved in incidents and promoting psychological safety. Presenting findings at governance meetings and contributing to Trust-wide learning. Working with clinical and operational teams to embed sustainable safety improvements. Providing training and coaching on investigation methods and systems thinking. Supporting wider Quality Governance activity when required, including tracking actions and identifying themes. Deputising for the Head of Quality Governance when needed.
About us
Why Join Us?
Hybrid working based at the Civic Centre, Uxbridge. Opportunity to influence safety culture across a large, diverse Division. Supportive leadership and strong commitment to staff development. A role that directly contributes to safer, higher-quality care for our communities. A Trust committed to openness, inclusion, and continuous improvement. Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job description Job responsibilities
What Youll Be Doing
Leading and coordinating PSIRFaligned patient safety investigations across the Division. Applying systemsbased methodologies such as SEIPS, Human Factors, and Just Culture. Conducting interviews, evidence reviews, timelines, and systems analysis. Producing highquality investigation reports with clear findings and proportionate recommendations. Ensuring compassionate, transparent engagement with patients, families, and carers. Supporting staff involved in incidents and promoting psychological safety. Presenting findings at governance meetings and contributing to Trustwide learning. Working with clinical and operational teams to embed sustainable safety improvements. Providing training and coaching on investigation methods and systems thinking. Supporting wider Quality Governance activity when required, including tracking actions and identifying themes. Deputising for the Head of Quality Governance when needed.
Person Specification
Attributes Essential
Demonstrable commitment to and focus on quality; promoting high standards to consistently improve service delivery Values diversity and difference, operates with integrity and openness Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Actively develops themselves and others Willingness to be flexible and adaptable in working pattern Demonstrates energy, enthusiasm & initiative in pursuing organisation objectives. Ability to contain and work with organisational stress
Qualifications Essential
A Clinical Qualification/registered healthcare professional -desirable. Educated to at least degree level-essential. Project management or equivalent -desirable A Masters level award or willingness to study master's level- desirable
Knowledge and Experience Essential
Understanding and knowledge about PSIIs and PSIRF Experience of working in a health or social care setting Knowledge of MH services and MH Law - desirable Evidence of working with service users and carers to improve safety and quality of care. Skills and experience in data management and analysis Trained patient safety incident investigator with proven track record in undertaking investigations Experience of working with sensitive or distressing information Experience in co-ordination of multiple tasks and processes Evidence of training in Quality Improvement Methodology or equivalent experience gained working on improvement projects Understanding of the Quality Governance Agenda Understanding of the regulatory framework under the Health and Social Care Act 2008 and fundamental standards 2014.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address 2 South NHS, Hillingdon Civic Centre
Uxbridge
UB8 1UW
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)