About this role
Job summary
Band 3: BANK SUPPORT RECEPTIONIST
Ad hoc hours for Sites based in North and Central Bristol
An opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, providing annual leave and sickness cover across our North and Central Bristol sites.
Working Hours
Monday to Friday, 09:00 to 17:00 These hours are fixed and cannot be varied Locations The successful candidate will provide reception cover at:
Gloucester House, Southmead Hospital The Greenway Centre, Southmead Campbell House, Central Bristol The Speedwell Centre, Whitefield Road As cover may be required at short notice, a full driving licence and access to a vehicle are essential.
About the Role You will provide a professional and welcoming reception service, supporting patients, visitors, and staff while helping to ensure the smooth day-to-day running of our services.
What We're Looking For
Excellent communication and customer service skills Good IT skills and confidence using computer systems Ability to work flexibly across multiple sites Reliable, organised, and able to work independently Full training will be provided, including training on specialist IT systems and local processes at each site.
Join us and play a key role in delivering a safe, efficient, and positive experience for everyone who uses our services.
Main duties of the job Full training will be provided on local processes and specialist systems, including room booking software. We are looking for a flexible and reliable individual with previous reception experience, strong IT, communication and organisational skills, excellent attention to detail, and the ability to remain calm and professional while managing multiple priorities in a busy healthcare environment. Experience or understanding of mental health services would be an advantage.
About us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provideHigh Quality, Compassionate Careeverywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities This varied role provides a professional front-of-house reception service and acts as a key point of contact for service users, carers, visitors, and staff. The post also includes administrative and facilities support duties, requiring good Microsoft Office skills, strong communication and organisational abilities, and attention to detail. Full training will be provided, including on bespoke systems and local processes.
Person Specification
Education and Qualifications Essential
Educated to GCSE or equivalent level Computer literacy and working knowledge of Outlook
Experience and Knowledge Essential
Knowledge of Customer Services Strong sense of quality and customer focus
Desirable
Awareness of Mental Health issues Experience of working in a Mental Health environment
Skills and Abilities Essential
Well developed communication/oral skills Good level of written skills Ability to organise and maintain a busy reception Good IT skills - Word, Excel, Internet, etc Administration skills - room bookings, filing, taking messages etc.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Avon & Wiltshire Mental Health Partnership NHS Trust
Address Gloucester House
Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)