About this role
Job summary
Please note that this role covers Devon and Cornwall. The Weston Super Mare address is an admin base and regular travel there is NOT required.
The Southwest Op Courage Veterans Mental Health Service operates across the entire Southwest and has an admin base in Weston-Super-Mare. The service, one of six national NHS England commissioned Op Courage services, is delivered by Avon and Wiltshire Mental Health Partnership NHS Trust. This role will cover Devon and Cornwall so the postholder will need to live within this area; however, on occasions, it may be necessary to work outside your normal area to support service delivery.
Op Courage provides a complete care pathway and is delivered by a Multi-Disciplinary Team. The pathway starts with a comprehensive needs-led conversation and is followed by evidence-based interventions/treatment for a wide range of need and complexity, from the early signs of mental health problems through to complex mental health difficulties and psychological trauma.
The service is delivered via a hybrid model which includes using clinical spaces, hot-desks and homeworking. Clinical appointments are delivered face to face or virtually, so some lone working will be required. The postholder will also be expected to attend face-to-face team meetings and Trust training which will be within the Op Courage footprint but may be outside their usual working area.
Main duties of the job
To contribute to the achievement of corporate and Strategic objectives by leading effective operational management of the Team under your responsibility. To take management responsibility for the operational delivery of services across your nominated responsibility and to ensure safe and effective services for service users. To liaise at a local level with Service Users, Carers, Staff and Partners. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies. To ensure full compliance of all staff within the area of operational management, to support the clinical delivery of safe and affective services, incident reporting, serious incident review and complaints. To contribute to and take specific leadership responsibility for service redesign promoting the development of practice in line with national policies and evidence base. To ensure involvement of the area of operational management in service planning, delivery, choice, and governance. To undertake investigations of serious incidents, complaints, disciplinary and grievances across the LDU when required. To ensure that meaningful staff involvement takes place within the area managed so that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.
About us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8 million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities
1.To contribute to the achievement of corporate and Strategic Business Unit objectives by leading effective operational management of the Community or Inpatient Team under your responsibility.
2.To take management responsibility for the operational delivery of services across your nominated responsibility and to ensure safe and effective services for our service users.
3.To work alongside your manager and contribute to help developments in strategic thinking, National Drivers and Trust Policy.
4.To liaise at a local level with Service Users, Careers, Staff and Partners in both statutory and non-statutory fields, ensuring there is shared understanding of service provision and commitments.
5.To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the defined area youre responsible for.
6.To ensure full compliance of all staff within the area of operational management, with key mechanisms to support the clinical delivery of safe and affective services, Health and Social Care data entry, incident reporting, serious untoward incident review and complaints.
7.To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances.
8.To ensure staff compliance with processes to protect Service Users, Careers, Communities and Vulnerable Adults.
9.To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.
10.To contribute to and take specific leadership responsibility for service redesign promoting the development of practice in line with national policies and evidence base.
11.To ensure involvement of the area of operational management in service planning, delivery, choice, and governance including the maintenance of links with key groups/networks such as Third Sector Partners, Commissioners, Stake Holders and Service User Representatives.
12.To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.
13.To take a lead role in managing identified projects within the LDU.
14.To undertake investigations of serious untoward incidents, complaints, disciplinary and grievances across the LDU when required.
15.To maintain effective communication with Staff, Unions, Service Users and Careers.
16.To ensure that meaningful staff involvement takes place within the area managed so that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.
17.To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, and estate disaster.
Person Specification
Education, Qualification, Experience, Knowledge & Skills Essential
Relevant education to degree level or ability to demonstrate equivalent level of knowledge and experience. Evidence of continued professional development. Experience of developing and implementing new ways of working and procedures. Experience of managing complex caseload/workload demands. Ability to manage teams and individuals in a complex and changing environment. Excellent communication skills including influencing, negotiation and empathic skills. Independently mobile and willing to travel. Able to demonstrate good knowledge and understanding of mental health issues, clinical settings and psychosocial interventions.
Desirable
A professional qualification in either Mental Health Nursing, Occupational Therapy or Social Work. Ability to build and maintain effective working relationships with a variety of organisations and individuals.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Avon & Wiltshire Mental Health Partnership NHS Trust
Address Coast Resource Centre
Diamond Batch Road
Weston-Super-Mare
BS24 7FY
United Kingdom
Employer's website http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)