About this role
Job summary
We have an exciting opportunity to recruit 2 band 4 Cancer Care Coordinators to work alongside our Colorectal cancer specialist nursing teams providing non-clinical support. These exciting role will underpin the delivery of the personalised care agenda to people affected by colorectal cancer.
One post will be based in Darlington Hospital and one in Durham Hospital.
We are looking for highly motivated individuals who have excellent communication skills, are empathathetic, excellent problem solvers, and have a passion for delivering high quality person-centred care. You will provide the nursing team with administrative support, alongside non-clinical support and signposting for patients.
You will be qualified to at least NVQ Level 3 or have equivalent experience, possess good IT skills and have experience working in a healthcare setting. You will also be able to demonstrate resilience, compassion and a willingness to embrace innovation.
In return we can offer a warm and welcoming environment where you will be fully trained and supported to deliver the teams obectives.
Main duties of the job
You will be based with the colorectal cancer specialist nursing team where you will assist with the day to day running of the service. This includes:
- Supporting the Multi Disciplinary Team meetings and outcomes to ensure the timely management of patients on a cancer pathway.
- Delivering personalised care through the use of Holistic Needs Assessments, health & wellbeing offers, Patient Statified Follow Up (PSFU), treatment summaries, referals to support services, and close working with the Macmillan Information and Support Team.
- Liaising with community and primary care teams to facilitate the timely management and treatment for patients.
- Advocating for patients, helping them navigate health & social care while empowering them to make the best choices for their needs.
- Providing support to those who may be upset or distressed.
- Considering any support needed in relation to health literacy and health inequalities.
- Dealing with enquiries from people dealing with cancer, these may be face to face, over the phone or by email.
- Visiting hospital departments to offer support to patients or family members as needed.
Some travel across sites is expected.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Job description Job responsibilities
You will work as part of the colorectal cancer specialist nursing team and the wider Cancer Services team to support the delivery of safe, compassionate and joined-up care. In this non-clinical role, you will work under the supervision of the Cancer Clinical Nurse Specialist team to assist in the provision of care. You may have some direct patient contact and your role will make a valuable contribution to improving the experience of people living with cancer.
You will contribute to Cancer Waiting Times (CWT) performance by supporting Clinical Nurse Specialists and patients throughout the pathway, helping to ensure appointments, investigations, and treatments are coordinated efficiently and delays are minimised.
You will be a flexible and adaptable advocate for patients, helping them to navigate health and social care while empowering them to make the best choices for their needs. You will possess excellent communication skills and will provide support to those who may be upset or distressed.
Working collaboratively with a wide range of services, you will ensure that people affected by cancer can access support in their local community, for example Citizens Advice, Joining The Dots, Social Prescribing Link Workers, Health Coaches and hospices.
Person Specification
Special Requirements Essential
Ability to concentrate on tasks whilst managing frequent interruptions. Ability to cope with exposure to details regarding patients that may be distressing. Ability and willingness to travel across trust sites as required. Professional appearance and demeanour. Positive attitude towards change. Flexible and adaptable. Highly motivated to learn new skills.
Qualifications Essential
GCSE English and Mathematics (Grade A - C) or equivalent qualification. NVQ level 3 in healthcare or admin subject, or equivalent workbased experience. Admin qualification or equivalent experience.
Desirable
Qualified to NVQ level 4 or above. Effective communication training/qualification.
Experience Essential
Previous administrative experience. Experience of using a wide variety of IT systems. Experience of working within the NHS in a care or admin role.
Desirable
Previous experience of working in the NHS in a role relating to cancer patient pathways. Experience of caring for with people with cancer.
Special Skills & Knowledge Essential
Ability to support a clinical team. Ability to work independently without direct supervision. An understanding of the importance of providing clear accessible information and support for people dealing with cancer. Understanding of person-centred care Awareness for the need for confidentiality at all times. Computer literacy ability to use a wide variety of NHS systems. Demonstrate the ability to solve problems and take appropriate action. Ability to organise and prioritise own workload. Ability to communicate effectively with sensitivity and compassion. Ability to work as part of the wider MDT. Willingness to undertake new skills appropriate to the service need.
Desirable
Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality. A basic knowledge of cancer and cancer treatments. Understanding of the Cancer Waiting Times targets and their application to the management of patient pathways. Experience of Audit Process.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name County Durham & Darlington NHS Foundation Trust
Address Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
United Kingdom
Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)