About this role
Fulfilment Manager
Tonbridge, Kent
£45,000 + Excellent Benefits
We’re recruiting for an experienced Fulfilment Manager to join a fast growing, values led consumer business at an exciting stage of its growth. This is a hands on leadership role where you’ll take responsibility for the day-to-day performance of the fulfilment operation, leading and developing a team to deliver excellent productivity, quality and customer service.
The Role
You’ll be responsible for:
* Leading, motivating and developing the fulfilment team * Managing daily fulfilment, dispatch and order processes * Planning staffing levels and resources to meet operational demand * Setting and monitoring KPIs, productivity and quality * Identifying and implementing process improvements * Creating and maintaining SOPs and work instructions * Working closely with Operations, Supply Chain and Technology teams * Managing performance, absence, recruitment and employee development * Championing excellent Health & Safety standards * Supporting the continued growth and development of the site
About You
We’re looking for an experienced Fulfilment, Warehouse or Dispatch Manager who is comfortable working in a fast-paced, hands-on environment.
You’ll ideally have:
* Previous experience managing a fulfilment or dispatch operation * Experience within B2C, FMCG or a similar fast-moving environment * Strong people-management and leadership skills * Confidence using cloud-based systems and technology * Excellent problem-solving and organisational skills * The ability to manage competing priorities and make decisions quickly * A genuine interest in continuous improvement and developing people
What's On Offer?
* 33 days holiday including bank holidays * Healthcare cash plan & Employee Assistance Programme * Quarterly wellbeing allowance * Volunteer day * Enhanced parental leave * Paid fertility leave * Employee share scheme * Pension * Opportunity to join a rapidly growing, Series-B funded business
Hours: 7am–5pm, Monday-Friday