About this role
Airport Physio & Rehab is looking for a *reliable, organized, energetic, and customer-focused Medical Receptionist* to join our multidisciplinary healthcare team.
This position is ideal for someone who enjoys working in a fast-paced environment, communicating with patients, staying organized, and taking ownership of administrative, billing, and front-desk responsibilities.
Key Responsibilities Patient Reception & Bookings
* Greet patients warmly and provide excellent customer service. * Answer incoming phone calls, emails, and patient inquiries. * Schedule, reschedule, and confirm patient appointments. * Manage practitioner schedules and optimize appointment availability. * Follow up with previous and inactive patients to encourage re-booking when appropriate. * Assist patients with questions regarding clinic services, appointments, and policies.
Billing & Payment Collection
* Process patient payments and outstanding balances. * Accurately apply payments and maintain billing records. * Follow up on outstanding patient balances and unpaid invoices. * Assist with insurance billing and electronic claims. * Review rejected, pending, or incomplete insurance claims and assist with follow-up. * Maintain accurate financial documentation and identify billing discrepancies. * Work with multiple insurance and billing platforms.
Insurance Verification
* Verify patient insurance and extended health benefit information. * Confirm coverage, eligibility, and available benefits where applicable. * Communicate benefit information clearly to patients. * Assist patients in understanding their coverage and treatment options. * Maintain accurate insurance documentation in patient files.
Reporting & Administrative Duties
* Compile daily, weekly, and monthly clinic reports. * Track appointments, payments, outstanding balances, billing deficiencies, and other clinic metrics. * Assist with month-end administrative and accounting preparation. * Maintain accurate patient records and documentation. * Identify missing documentation or administrative deficiencies and ensure they are followed up. * Assist management with tracking clinic performance and operational goals.
Patient Sales & Clinic Growth
* Educate patients about services offered at the clinic, including physiotherapy, massage therapy, chiropractic care, acupuncture, osteopathy, psychotherapy, orthotics, compression stockings, and other services. * Identify opportunities to recommend appropriate clinic services based on patient needs. * Promote packages, products, appointments, and available practitioner openings. * Follow up with leads and previous patients. * Help maximize practitioner schedules and reduce appointment gaps. * Communicate promotions and clinic programs to patients professionally and appropriately. * Contribute to patient retention and overall clinic growth.
What We're Looking For
* Previous experience in a medical clinic, physiotherapy clinic, chiropractic clinic, dental office, or other healthcare setting is an asset. * Strong customer service and communication skills. * Excellent organization and attention to detail. * Comfortable handling payments, billing, and financial information. * Comfortable speaking with patients about services and booking appointments. * Strong computer skills and ability to learn new software quickly. * Experience with *Jane App, TELUS eClaims, Sun Life, Blue Cross, ClaimSecure, Provider Connect, or other insurance platforms* is an asset. * Ability to multitask and prioritize in a fast-paced clinic environment. * Professional, positive, and dependable attitude. * Comfortable making outbound calls and following up with patients. * Strong problem-solving skills. * Sales or customer-service experience is an asset.
The Ideal Candidate
The ideal candidate is someone who is *more than just a receptionist*. We are looking for someone who can take ownership of the front desk, keep billing organized, collect payments, communicate confidently wi