About this role
*Westward Medical* is a busy, collaborative multidisciplinary practice offering family medicine, pediatrics, women?s health and allied health services under one roof.
We are looking for a *full-time Medical Office Assistant* to join our team as a cross-trained MOA. This position will provide front-desk and administrative support across our family practice, pediatric clinic and women?s health clinic.
Front Desk Support
* Welcoming patients and providing a warm, professional first point of contact * Checking patients in and out * Answering and directing phone calls, emails and patient inquiries * Booking, cancelling and rescheduling appointments * Confirming and updating patient demographics and contact information * Supporting patient flow and ensuring the front desk remains organized and efficient
General Clinic Support
* Processing incoming and outgoing faxes * Managing referrals and following up on outstanding information * Scanning and attaching documents, lab results and reports * Preparing charts, forms, requisitions and other documentation * Supporting physicians and allied health professionals with administrative needs * Assisting with pediatric clinic workflows and patient preparation * Providing administrative support to our women?s health clinic, including procedure coordination and related documentation * Helping maintain organized examination rooms and ensuring supplies are available * Assisting with inventory, stocking and general clinic organization * Communicating with pharmacies, specialists, hospitals and other healthcare providers as required * Assisting with clinic projects and other administrative tasks as needed
_*About You*_
You are someone who:
* Has previous office experience * Is comfortable working in a busy, multi-provider environment * Can prioritize competing tasks while maintaining attention to detail * Takes initiative and looks for ways to support the team * Communicates clearly and professionally with patients, physicians and colleagues * Is comfortable asking questions and learning new processes * Is calm and compassionate when working with patients * Understands the importance of confidentiality and professionalism * Works well independently while also contributing positively to a team environment * Is comfortable learning and working within an EMR
Experience in any of the following would be an asset:
* Family practice * Pediatrics * Women?s health, obstetrics or gynecology * Specialist clinics * Referral management * Procedure coordination * Telus CHR or another EMR * Multidisciplinary healthcare environments
We are open to candidates whose experience does not perfectly match every aspect of the role. *Strong organizational skills, initiative, communication and a willingness to learn are just as important as specific clinical experience.*
_*About Our Team*_
We are a collaborative multidisciplinary practice with *family physicians, pediatricians, women?s health physicians and allied health professionals* working together in one location.
Our clinics have dedicated areas of responsibility, while also working closely together to provide consistent support and patient care. We value *teamwork, communication, and team engagement.*
If you're an experienced MOA who enjoys being a reliable resource for both patients and your colleagues, we'd love to hear from you!
Pay: $22.00-$24.00 per hour
Expected hours: 40.0 per week
Benefits: * Extended health care * Paid time off
Application question(s): * If we asked a previous coworker what they could always count on you for, what do you think they would say? * Does the range of $22-$24 align with what you're looking for at this time?
Location: * Courtenay, BC V9N 8R9 (preferred)
Work Location: In person