About this role
*READ CAREFULLY BEFORE APPLYING*
Konga Fitness & Martial Arts is looking for a *mature, highly organized, and experienced General Manager* to become the operational anchor of our facility.
*This is not a Monday-to-Friday, 9-to-5 position.*
This is a hands-on management position in a small business. We operate with a lean team and may have only *2 part-time receptionists, 1 sales staff member, and coaches* supporting the General Manager.
The General Manager is expected to oversee and personally handle any area of the business when needed. This is not a position where you simply delegate responsibilities to a large staff.
*There is no job that is too big or too small.*
You may be required to:
* Manage staff * Work the front desk * Handle member accounts * Correct Mindbody * Resolve billing issues * Assist with sales * Manage renewals and cancellations * Open or close the facility * Answer phones * Clean equipment * Mop floors * Clean washrooms * Clean vomit * Perform any other reasonable task necessary to keep the gym operating properly
If something needs to be done, _the General Manager takes ownership and gets it done._
The goal is for the General Manager to _run Konga Fitness & Martial Arts independently without requiring the Owner to be physically present._
*AVAILABILITY*
The gym operates *7 days a week*, including mornings, evenings, and weekends.
The General Manager must have significant scheduling flexibility and be prepared to work:
* Evenings * Weekends * Split shifts based on business needs
This is *not a 24/7 on-call position.* However, reasonable management availability is expected while the gym is open when an important issue requires attention.
_Candidates seeking strictly daytime, Monday-to-Friday hours should not apply._
*KEY RESPONSIBILITIES*
_*Operations & Management:*_
* Oversee the entire day-to-day operation of the facility * Run the facility when the Owner is not physically present * Manage staff performance, attendance, punctuality, and accountability * Manage and support front desk operations * Ensure policies, procedures, and systems are followed * Resolve operational and member issues * Maintain accurate reports, checklists, and documentation * Ensure the facility remains clean, safe, organized, and professional * Personally complete operational, administrative, front desk, or cleaning duties when required
_*Mindbody, Billing & Administration:*_
_Mindbody accuracy is a major responsibility of this position._
The General Manager must ensure that what is recorded in Mindbody matches what is actually happening inside the gym, including:
* Memberships and member accounts * Payments and billing * Attendance and bookings * Classes and appointments * Staff and coach activity * Membership changes, suspensions, and cancellations * Outstanding payments and account issues
The General Manager must be comfortable _personally working inside Mindbody and correcting issues._
_*Sales, Retention & Renewals:*_
We have a salesperson responsible for the majority of day-to-day sales. The General Manager is responsible for overseeing the sales process and its results, including:
* Lead follow-up * Trials * Conversions * CRM accuracy * Staff accountability
The General Manager must also oversee and participate when necessary in:
* Member retention and follow-up * Membership renewals * Cancellation and suspension requests * Member complaints and concerns * Members at risk of cancelling * Sales when additional support is required
_*Leadership & Accountability:*_
We need someone with strong management experience who can *manage AND do.*
The General Manager must be able to:
* Lead by example * Hold staff accountable * Make decisions independently * Solve problems * Manage multiple priorities * Take ownership without constant supervision
_"That's not my job" does not work in this position._
*MINIMUM QUALIFICATIONS*
You will be automatically rejected if you do not meet ALL of the following requireme