About this role
Account Analyst (Billing & Customer Service)
Explore an exciting opportunity in the insurance sector for our client, where you will contribute to customer billing support, resolve inquiries, and help deliver a seamless service experience. Join a dynamic environment that combines customer interaction, problem-solving, and collaboration within a fast-paced setting.
What is in it for you:
? Hourly salary of $19.15.
? 6-month contract with the potential for permanent employment.
? Full-time position: 37.50 hours per week.
? Hybrid position with 3 on-site days per week, subject to change.
? Approximately 2 weeks of on-site training.
? Rotating shifts within call centre hours.
? Monday to Friday operating hours: 8:00 am to 8:00 pm.
? Saturday operating hours: 8:30 am to 4:30 pm.
Responsibilities:
? Handle approximately 50 inbound billing-related calls per day.
? Provide customer service support to licensed insurance advisors, contact centre staff, insurance branch staff, and customers.
? Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
? Support inbound billing inquiries.
? Communicate clearly, effectively, and empathetically with customers by telephone and email to resolve issues.
? Interpret customer needs and respond appropriately and professionally.
? Gather relevant information systematically to support customer inquiries and facilitate seamless interactions.
? Take ownership of customer relationships through service and commitment to follow through on inquiries.
What you will need to succeed:
Required qualifications
? 1-2 years of experience in a contact centre environment.
? Professional telephone and email communication skills and etiquette.
? Proficiency with word processing software.
? Proficiency with Microsoft Excel.
? Proficiency with web-based programs.
? Proficiency with Windows applications.
Preferred qualifications
? Experience in the insurance industry.
? Experience in the banking industry.
Soft skills
? Clear and concise communication skills.
? Strong interpersonal skills.
? Ability to multitask in a fast-paced and evolving environment.
? Strong problem-solving skills.
? Ability to analyze and resolve customer concerns.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.