About this role
Job summary
University Hospitals Birmingham NHS Foundation Trust is one of the UK's leading NHS organisations, employing over 20,000 staff and delivering outstanding care across the West Midlands. We are committed to the development, health and well-being of our people, creating an inclusive environment where colleagues are supported to learn, grow, and thrive.
We are looking for an enthusiastic and skilled Network Support Engineer to join our Technical Infrastructure team. This is an exciting opportunity to work with enterprise-scale network technologies that support critical clinical and business services across our hospital sites.
As part of a specialist infrastructure team, you will help maintain and develop our network environment, troubleshoot technical issues, support service improvements, and contribute to digital transformation initiatives that directly impact patient care.
Why join UHB?
Work for one of the UK's largest and most innovative NHS Trusts
Access ongoing learning, development and certification opportunities
NHS Pension Scheme and generous annual leave entitlement
A commitment to your health, wellbeing and career development
The opportunity to make a real difference by supporting technology that underpins exceptional patient care
Join UHB and help deliver secure, reliable and resilient network services that support our patients, staff and communities every day.
Main duties of the job
Experience supporting enterprise network environments
Knowledge of LAN, WAN, WLAN, TCP/IP, DHCP and DNS
Experience with Cisco and/or Extreme networking technologies
Strong troubleshooting and problem-solving skills
Relevant networking qualification (e.g. CCNA) or equivalent experience
Excellent communication and teamwork skills
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Degree level qualification in a relevant field or equivalent professional experience *Specialist knowledge of network technologies, supported by relevant training, with practical experience of supporting and maintaining complex LAN and WAN environments, including routing and switching, network security controls, firewalls, VPNs, and cloud based networking services.
Desirable
*ITIL Foundation or Practitioner *Recognised Networking qualification such as Cisco CCNA. *Cyber Security related qualification/cert or extensive experience working on network security platforms
Experience Essential
*Experience in technical support role gained while working in a enterprise environment. *Understanding of key protocols (TCP/IP, BGP, OSPF, MPLS) *Understanding of Network Security principles *Experienced in Wired and Wireless troubleshooting methodology's *An understanding of Cybersecurity readiness, response, and recovery, including: ISO/IEC 27001 Cyber Essentials
Desirable
*Experience in supporting Cisco access layer *Experience in supporting Extreme access layer and Extreme Wi Fi *Experience in Checkpoint Firewall' *Experience in administering of Forescout NA *Experience of working with a large healthcare or public sector organisation. *Understanding of DSPT/CAF requirements *Working knowledge of other cloud providers e.g., AWS, Google. *Experience of cloud networking and security, particularly Azure ExpressRoute, virtual WAN and Azure Firewall.
Additional Criteria Essential
*Experience of Network Operating Systems (Cisco IOS, Linux, Windows etc) *Experience of IP address Management, subnetting, DHCP, DNS *Understanding of Firewall principles *Troubleshooting -- ability to diagnose wired and wireless connectivity and performance issues using relevant tools. *Willingness when required to participate in a on-call rota to provide support for out of hours critical incidents *Able to work and travel across all sites as required by the job role. *Demonstrate flexibility to support key milestones when needed.
Desirable
*Training and supporting colleagues to develop competencies within the team. *Basic scripting skills using PowerShell, Terraform, or similar. *Ekahau Sidekick site survey tool usage
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)