About this role
Job summary
We require a competent and enthusiastic receptionist for a busy reception in a mental health centre. The successful candidate will need to provide a profession reception service, be able to maintain confidentiality and have the ability to multitask. You will also be part of the St Giles Admin Service and need to have a flexible approach and be able to work independently as well as part of a team. Excellent time keep it paramount in this position. A tactful and friendly disposition is also necessary. The receptionist plays an important role and can be the first face-to-face contact for service users and visitors to the St Giles building and should ensure that the experience promotes the good image of the service at all times.
The position is Monday to Friday 9 a.m. to 5 p. m-
Address St Giles CMHT, 1 St Giles House, St Giles Road, London SE5 7UD/
Main duties of the job
The successful candidate will be responsible for a busy reception and will be dealing with visitors to the St Giles building. This post involves dealing with service users and visitors, answering the telephone in a professional manner so excellent communication skills are vital. In this position you will operate a busy telephone service dealing with callers in a courteous and friendly manner. The ability to take messages accurately and friendly and tactful approach is necessary. The post holder will also be dealing with post and parcels for the building. In this position there will be service improvement requirements which the post holder will be able undertake. The person should be approachable, willing to take on new tasks, and be able to use their own initiative. The post holder should be willing to take instructions from the Business & Admin Manager and be acceptable to taking on additional tasks.
About us
The position is working in a community mental health centre which is part of the South London and Maudsley Foundation Trust. There are four teams that current occupy the building.
Job description Job responsibilities
Key Responsibilities:
1. Provide comprehensive reception service in a busy reception in a community mental health team setting which include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise message and dealing with general enquiries, where appropriate. To maintain the reception area to ensure that it is always presentable. Overseeing the signing-in procedure for service users and visitors on arrival. To allocate interview rooms and maintain the room booking systems. To be able to act independently to ensure daily allocated task and on-going workload are prioritised and completed with agreed timescales whilst maintaining quality standards.
2. To deliver a high standard of customer care representative of the service and the overall trusts objectives.
3. To provide a professional and confidential administration service which may include, copy typing, photocopying, scanning dealing with post and other duties as required.
4. Assist with non-clinical processes which need to be undertaken to support clinical teams and the overall service delivery of quality patient care.
5. Support maintenance of the service environment. To report maintenance faults. Support the team with regards to roles related to First Aid, Fire Warden, Health and Safety.
6. Assist with the induction and day to day supervision of junior/temporary staff.
7. In conjunction with other members of the administration team support the service wide cover arrangements. To work in a flexible and open manner in line with the needs of the service.
8. To participate in any training and developmental needs as required by the Business Manager/Team Manager. To undertake any other duties considered relevant to the service, appropriate to the banding of this post, as negotiated with the Business Manager and/or Team Manager.
9. Ensure confidentiality of information is always maintained in accordance with Trust policies
9.
Person Specification
Education and Qualification Essential
Administration qualification or demonstrable experience e.g reception, customer care GCSE's or equivalent qualifications in English (A-C grade) and Mathematics (A-C Grade) (A)
Skills & Abilities Essential
Excellent Communication Skills both verbal and written ( A & T) Confident telephone Manner ( A and I/T) Excellent Copy typing skills 40 wpm or above (A and T) Accurate grammar, spelling and punctuation (A&T) Effective time Management skills ( A & T) Punctual, reliable ,flexible (A & I) Excellent interpersonal skills (I) Ability to plan, prioritise and multi task (A & I & T) Ability to work as part of a team ( A & I) Ability to use own initiative (A & I)
Desirable
Ability to work under pressure and in a potential stressful situation Understanding and ability to work tactfully and patiently with challenging behaviour Experience of working in he NHS, ideally within a mental health environment, hospital of community clinic
Experience/Knowledge Essential
Experience in dealing with the public face-to-face and via telephone |(A & I) Experience of administrative procedures (A & I) Proven experience of office systems and procedures (A & I) Proficient use of Microsoft Outlook or Word (A & I/T) Awareness of Data Protection and Confidentiality (A & I) Understanding of Racial Awareness and Diversity (A & I) Health and Safety Awareness (A & I)
Desirable
Experience of appointment booking systems Understanding and knowledge of Microsoft Excel NHS in-house systems and databases
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South London and Maudsley NHS Foundation Trust
Address St Giles Community Mental Health Team
1 St Giles House, St Giles Road,
London
SE5 7UD
United Kingdom
Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)