About this role
Job summary
We are looking for an enthusiastic motivated and organised individual to join our dynamic Termination of Pregnancy Team. They will be expected to deliver an effective and competent level of clerical and administrative support for our service based at Bridgend Health and Wellbeing Centre at Bridgend working 30 hours per week Monday to Friday.
The role will include the efficient co-ordination of the service, and delivery of booking systems for appointing patients. It will also encompass being the first point of contact for patients and colleagues contacting the service both in person and by telephone in a confident and sensitive manner, maintaining confidentiality at all times.
The successfull candidate will need to have good communication skills, be organised and flexible and be able to demonstrate their abilit to work on their own as well as in collaboration with others within the multi disciplinary team maintaining effective working relationships.
We are a fast paced environment that requires an adaptable individual who can self direct.
You will need to have good IT skills ad competence in using a variety of IT applications, including Myrddin.
Knowledge of electronic record management systems will be beneficial but not essential.
This is an exciting opportunity for someone who wants to develop their organisational skills in a supportive and dynamic department.
Main duties of the job
Managing the administrative processes associated with patient pathways for the Termination of Pregnancy Service. Ensuring targets are met following the RCOG Guidelines.
Ensuring all queries are managed ina timely manner, be first point of contact for referrals into the service provision. Organise and manage own workload and that of the clinical team ensuring all appointments are managed effectively and the workforce is scheduled so that RCOG timelines are met.
Ensure all HSA1/HSA4 forms are processed correctly and submitted to the Chief Medical Officers in a timely manner.
Arrange follow up appointment, enquiries via telephone calls and assessing each situation accordingly to manage individual situations.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description Job responsibilities
Actively manage the administrative processes associated with patient pathways for the Termination of Pregnancy Service and the functioning and effectiveness of the clinical teams, ensuring targets are met, following the RCOG guidelines for the service.
To be first point of contact for self referrals into the service, this can be emotive, as sensistive information is required.
Handle queries and ensure relevant information is imported and confidentially maintained.
Work closely with the Consultant Lead and Lead nurse to ensure all guidelines are adhered to and patient care is seamless.
Organise and plan own workload and that of the clinical team ensuring all patient appointments are managed effectively.
Demonstrate good organisational skills, prioritising and planning skills.
Ensure all HSA1/HSA4 forms are processed correctly and deal with any necessary queries.
Be a key contact in providing patients with access to heal thcare professionsal correctly and deal with any necessary enquiries.
Arrange ultrasound scan appointments if necessary.
This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If youre comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our Croeso Candidate booklet below for more information.
Person Specification
Qualifications and/or knowledge Essential
NVQ Level 3/BTEC in Business or equivalent experience Knowledge of medical terminology Knowledge of legalities of Termination of Pregnancy
Experience Essential
Excellent Communication Skills Experience of working with distressed patients
Desirable
previous experience as medical secretary or role using medical terminology
Aptitude and Abilities Skills Essential
Autonomous working Ability to prioritise workload Resilience under pressure Good IT skills ie Word/Excel also knowledge of Myrddin Ability to maintain strictest confidentiality
Desirable
Welsh language speaking/listening skills at Level 3 or above
Personal Qualities Essential
Enthusiastic/Motivated Team Player Ability to deal with patients and relatives in a sympathetic manner
Circumstances Essential
Reliable and flexible to meet service needs
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cwm Taf Morgannwg University Health Board
Address Bridgend Health & Wellbeing Centre
Angel Street
Bridgend
CF31 4AR
United Kingdom
Employer's website https://joinctm.wales/ (Opens in a new tab)