About this role
Job SummaryThis position will be assigned to the Air Force Service Center in San Antonio, TX. This is a regular full-time category position with guaranteed 40 hours per week. Employees appointed to a regular category position are eligible for benefits.
QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/24/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have a Bachelor's Degree in a field of study related to child development. Must have progressive responsible experience working in child and youth programs and progressive responsible experience in early childhood settings. Progressive experience to communicate effectively, both orally and in writing. Must have extensive Microsoft Office product experience. Experienced in effectively interacting and dealing with a variety of personnel including high-ranking military and civilian personnel. Must be experienced in the use of automation software and related equipment. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Must be able to work independently and exercise sound judgment. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)
Major DutiesProvides administrative support to the Air Force Family Child Care Expanded Child Care (AF FCC ECC) Program and community- based child care operations by serving as the focal point for internal and external customers. Enforces family child care program management policies and regulations to protect children and the Air Force. Maintains up-to-date information in the online systems (e.g., AF FCC Subsidy, myFSS, CYPBMS). Processes requests (e-mail, phone calls, myFSS cases) within 24 hours. Transmits and receives documents and messages electronically and telephonically. Informs and disseminates family child care regulatory information. Prepares briefings, bullet background papers, and other correspondence as required. Develops/updates marketing materials as needed. Anticipates need for information, gathers and summarizes information from files, and prepares material/ documents for use in responding to inquiries, recognizing which information is, or is not, relevant to issue at hand. Ensures provider's payments and tax information are processed on time. Tracks all system issues. Reviews and updates as needed online help documents. Develops, presents, and evaluates training specific to AF FCC ECC and community-based child care operations. Establishes, develops, and maintains effective working relationships with the A1SOC, community-based partners, and installation leadership/personnel, families, and providers. Encourages providers to seek accreditation from the National Association of Family Child Care and Child Development Credential. Participates in special projects and initiatives and performs special assignments. Determines appropriate recommendations for unresolved or questionable problems and performs follow-up. Maintains the budget/ actual spreadsheet for each expense. In the absence of an FCC Coordinator at a Reserve or Guard Base, incumbent would serve as the FCC for the location. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13054227