About this role
Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include:
• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
Career Specialization Definition
The Floating Teller role:
• Conducts all credit and debit transactions in compliance with established bank policies and procedures.
• Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record.
• May process night deposits and ATM transactions.
• Delivers excellent service to all bank customers.
• May refer customers to other bank staff for product sales or problem resolution.
• Other duties as assigned.
Career Level Definition
Requires basic knowledge of job procedures & tools obtained through work experience and may require vocational or technical education. Responsibilities typically include:
• Working under moderate supervision.
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.
• Communicates information that requires some explanation or interpretation.
Knowledge & Experience
• Typically requires 2+ years relevant experience
• May require vocational or technical training
Physical/Environmental Requirements
• Must be able to stand for extended periods of time & lift objects up to 30lbs
• May require travel; must have reliable transportation & valid driver's license, if applicable
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We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.