About this role
Job Responsibilities
Quality Assurance & Unit Inspections
• Perform final, detailed inspections of every unit after HUS cleaning is complete using the standardized digital checklist in Hosteeva.
• Inspect all areas, including living spaces, bedrooms, kitchens, appliances, cabinets, bathrooms, balconies, and closets, to ensure cleanliness, presentation, and order.
• Verify that all amenities are fully stocked and aligned with DOMUS brand standards, including coffee kits, toiletries, and linens.
• Identify and document maintenance issues, damage, or missing items and create immediate work orders for the Engineering team.
• Officially update unit status from “Cleaned” to “Inspected & Verified – Guest Ready” in the PMS. No unit may be released without QA sign-off.
Housekeeping Vendor Oversight
• Audit third-party Housekeeping Service (HUS) performance against established service-level agreements (SLAs).
• Provide immediate, constructive feedback and retraining to HUS supervisors when deficiencies are identified.
• Document recurring quality issues and participate in weekly performance reviews with HUS management and Operations leadership.
Linen & Inventory Quality Control
• Oversee the daily linen and towel replacement program to ensure effectiveness, cleanliness, and hygiene.
• Supervise the systematic rotation of linen stock to promote even wear and extend product life.
• Conduct weekly audits of linen closet par levels and coordinate with the laundry vendor to prevent shortages.
• Inspect laundered items and reject stained, frayed, damaged, or otherwise unacceptable linens and towels.
Reporting & Communication
• Generate daily QA reports outlining units inspected, pass/fail rates, common defects, and HUS performance metrics.
• Maintain clear, professional, and timely communication with Front Desk and Guest Services regarding room status, inspection results, and delays.
• Immediately escalate critical issues that may impact guest arrivals to the Director of Operations.
Standards, Safety & Compliance
• Uphold and enforce all DOMUS brand standards, safety protocols, and loss prevention policies.
• Ensure compliance with all applicable local health and safety regulations.
Experience
• Minimum of 2–3 years of experience in housekeeping inspection, executive housekeeping, rooms management, or a similar role within a hotel or premium short-term rental environment.
Skills & Competencies
• Exceptional Attention to Detail: Ability to identify cleanliness, presentation, maintenance, and quality issues that may otherwise be overlooked.
• High Quality Standards: Strong commitment to consistently maintaining DOMUS brand and guest-readiness standards.
• Technology Proficiency: Comfortable