About this role
• Greet all guests in a friendly, professional, and welcoming manner upon arrival.
• Verify identification and enforce venue age requirements in accordance with Texas law and company policy.
• Monitor guest entry and exit to maintain appropriate occupancy levels.
• Maintain awareness of surroundings and identify potential safety concerns.
• Proactively de-escalate conflicts using calm, respectful communication.
• Coordinate with management and local authorities when necessary.
• Conduct routine perimeter and interior walkthroughs to ensure safety standards are upheld.
• Enforce company policies consistently and without discrimination.
• Assist in emergency response procedures, including evacuations if required.
• Provide direction and assistance to guests as needed, reinforcing a hospitable environment.
• Complete incident reports accurately and objectively when necessary.
• Qualifications & Requirements
• Minimum Level II Non-Commissioned Security License (Texas) required and in good standing.
• Minimum 1–2 years of experience in security, hospitality, hotel, restaurant, nightlife, or related customer-facing roles preferred.
• Strong interpersonal and communication skills.
• Demonstrated ability to remain calm and professional in high-pressure situations.
• Experience in de-escalation and conflict resolution preferred.
• Ability to stand and remain alert for extended periods (up to 8+ hours).
• Ability to work evenings, weekends, and holidays.
• Must be at least 21 years of age.
• Reliable transportation.
• Must pass background screening consistent with applicable laws.
Desired Attributes
• Polished and professional appearance.
• Hospitality-first mindset.
• Strong situational awareness.
• Team-oriented with a collaborative attitude.
• Sound judgment and decision-making skills.
• Commitment to maintaining a safe and inclusive environment for all guests and associates.
Work Environment This role operates in upscale restaurant and nightlife venues with elevated guest volume, music, and high energy, particularly during evenings and weekends. The position requires prolonged standing, outdoor door coverage at times, and active engagement with guests