About this role
Salary: £31,000 - 49,000 per year
Requirements: We require a proven record of team leadership in a support environment.We require working knowledge and experience with Java and Python, including debugging API calls and working with UIs.We require the ability to handle support issues while also building out the function and automating resolution of repeat issues.We require the ability to dive into issues, solve them, or coordinate the response through to resolution.AWS knowledge is an advantage.We require a presentable, clear, and empathetic communicator who can speak with clients and stakeholders confidently up to senior levels. Responsibilities: We provide oversight and leadership across several Marquee applications as a hands-on team lead.We investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams, serving as the point of escalation for support issues.We troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.We manage escalations and incidents, direct the team, and keep stakeholders updated.We manage staff rotas, schedules, and vacation planning.We engage with stakeholders to assess needs and provide monthly reporting.We ensure the team follows standard processes and monitor performance.We mentor and guide junior team members to support successful issue resolution.We continuously improve processes and systems to increase reliability and reduce risk.We influence and suggest improvements to the roadmap to enhance the Marquee client experience. Technologies: APIAWSSupportJavaPythonCloud More:
We are Coforge, and we are looking for an L3 Engineering Support Lead in London, UK. The role is fully onsite and supports a banking customer. This is a hands-on leadership position focused on Marquee applications, with responsibility for support delivery, escalation management, stakeholder engagement, and continuous improvement.
last updated 38 week of 2026