About this role
Salary: £31,000 - 49,000 per year
Requirements: We require a proven record of team leadership in a support environment.We require working knowledge and experience with Java and Python, including debugging API calls and working with UIs.We require the ability to execute support issues while also building out the function and automating resolution of repeat issues.We require the ability to dive in, pick up issues, solve them, or coordinate the response through to resolution.AWS knowledge is an advantage.We require a professional client-facing presence and clear, empathetic communication skills, with confidence speaking to clients and stakeholders up to senior levels. Responsibilities: We provide oversight and leadership across several Marquee applications.We investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.We serve as the point of escalation for support issues.We troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.We manage escalations and incidents, direct the team, and keep stakeholders updated.We manage staff rotas, schedules, and vacation planning.We engage with stakeholders to assess needs and provide monthly reporting.We ensure the team follows standard processes and monitor performance.We mentor and guide junior team members to support successful issue resolution.We continuously improve processes and systems to increase reliability and reduce risk.We influence and suggest improvements to the roadmap for enhancing the Marquee client experience. Technologies: APIAWSSupportJavaPythonCloud More:
We at Coforge are looking for an L3 – Engineering Support Lead in London, UK. The role is fully onsite and supports a banking customer. We are seeking someone who can combine hands-on support leadership with client engagement, stakeholder management, and ongoing process improvement.
last updated 38 week of 2026