About this role
Salary: £75,000 - 75,000 per year
Requirements: Strong hands-on User Research experience across the product/service lifecycleExperience working with GDS service standards and design principlesExcellent qualitative and/or quantitative research capabilityStrong storytelling, facilitation and stakeholder management skillsExperience working in agile, multidisciplinary teamsA portfolio demonstrating how your research has influenced products, services or decisionsConfidence working with prototypes and translating insight into actionAn interest in how AI is changing the future of user researchSecurity Check (SC) clearance is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements Responsibilities: Lead user research across discovery, design and deliveryChoose and apply the right qualitative, quantitative or mixed-method approachRun interviews, observations, diary studies, usability testing and surveysWork closely with designers, product managers, developers and stakeholdersUse prototypes to test assumptions, hypotheses and user journeysSynthesise research into clear, actionable insightsPresent findings and influence evidence-based design decisionsExplore AI-enhanced research methods to increase efficiency and scaleHelp ensure AI-enabled services remain ethical, inclusive and genuinely user-centred Technologies: AISecurity More:
We are a growing Digital Customer Experience practice based in Manchester, offering hybrid working with 3 days per week on-site. We are hiring a User Researcher to help shape services that genuinely meet user needs across complex transformation programmes. You will work alongside talented designers, researchers, technologists and strategists, with access to extensive learning and development opportunities, professional certifications, and flexible hybrid working. This role offers the opportunity to influence how organisations understand and design for their users in an increasingly AI-enabled world.
last updated 38 week of 2026