About this role
Salary: £55,000 - 55,000 per year
Requirements: We are looking for an experienced 3rd Line Engineer who can operate comfortably at senior 3rd Line level and take ownership of complex problems.We need strong troubleshooting and root-cause analysis skills.We need experience handling technical escalations and major incidents.We need the judgement to know when to investigate further and when to involve a specialist.We are looking for someone with strong infrastructure knowledge across Microsoft-focused environments.We ideally need strong experience with Windows Server, Active Directory, Group Policy, DNS and DHCP.We ideally need experience with Microsoft 365, including Entra ID, Exchange Online, Teams, MFA and Conditional Access.We ideally need experience with VMware vSphere and/or Hyper-V.We ideally need experience with Citrix, NetScaler and Remote Desktop Services.We ideally need experience with networking, WAN connectivity, switching, VPNs, TCP/IP and Palo Alto firewalls.We ideally need experience with backup and recovery, including Veeam.We ideally need experience with security across identities, servers, endpoints, networks and cloud services.Deeper expertise in at least two of VMware vSphere, Citrix/NetScaler, enterprise storage or firewall/network security is expected.Experience supporting applications such as IRIS, CCH or Sage would be useful, but is not essential.We are looking for someone who can help other engineers develop, challenge constructively and explain technical issues clearly to customers. Responsibilities: We will need you to take ownership of complex 3rd Line escalations and drive issues through to resolution.We will need you to lead the technical response to major and high-impact incidents.We will need you to provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk.We will need you to review escalations from 1st and 2nd Line and ensure the right troubleshooting has been completed.We will need you to work with suppliers and internal specialists when an issue needs deeper expertise.We will need you to identify recurring problems and help drive permanent fixes rather than repeated workarounds.We will need you to coach engineers and contribute to knowledge articles, troubleshooting guides and improved support processes.We will need you to maintain high standards around documentation, customer communication, security and change control. Technologies: Active DirectoryCitrixCloudFirewallHyper-VSupportMicrosoft 365NetworkSageSecurityTCP/IPVMwareVeeamWindowsOffice 365Ruby More:
We are a Microsoft-focused MSP and private-cloud environment based in Nutfield, near Redhill, Surrey. This is an office-based role five days a week, supporting close collaboration across our Service Desk and hands-on work with our infrastructure environment. The role was created to help manage workload across the 3rd Line function and provide a clear technical lead for complex customer issues. We offer a 5% performance-based bonus, 22 days annual leave increasing to 25 days with length of service plus bank holidays, a workplace pension, a company laptop and phone, paid planned evening and weekend maintenance at double time, in-house and external training, clear technical development and career progression opportunities, and regular team social events.
last updated 38 week of 2026