About this role
Salary: £35,000 - 35,000 per year
Requirements: Previous experience within a 2nd Line, Deskside or Onsite Support roleKnowledge of technologies such as Microsoft 365, Windows and ExchangeKnowledge of Entra ID / Azure ADKnowledge of SCCM and VMwareKnowledge of networking and VoIPKnowledge of remote support and monitoring toolsExperience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but is not essentialIdeally, we already hold SC ClearanceAlternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years Responsibilities: Provide 2nd line deskside and onsite IT supportTroubleshoot hardware, software, network and access issuesManage incidents and service requests through to resolutionSupport Microsoft 365, Windows and endpoint environmentsAssist with projects, changes and service improvementsMaintain accurate ticket records and technical documentationProvide a professional, customer-focused service Technologies: AzureCiscoHardwareSupportMicrosoft 365MobileNetworkVMwareWindowsOffice 365Cloud More:
We are looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset. The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service. Our service desk team is office based four days per week and works from home on Fridays, so please consider this before applying.
last updated 38 week of 2026