About this role
Salary: £35,000 - 49,000 per year
Requirements: We have 1-3 years of experience working with Software Asset Management, IT Asset Management, software licensing, procurement, service management, or a related Digital Technology function.We have experience working with software, licence, agreement, vendor, usage, or cost data in a structured and accurate way.We have experience using SAM, ITSM, reporting, or workflow tools such as Snow Atlas / Snow, ServiceNow, Microsoft 365, or similar tools.We have awareness of software compliance, audit risk, licence restrictions, and the importance of maintaining reliable entitlement and agreement records.We have strong attention to detail and the ability to challenge unclear data in a constructive way.We have good analytical skills, including the ability to compare usage, entitlement, and contract information to identify issues or opportunities.We are able to organise our workload, manage follow-ups, and keep records accurate and up to date.We have a collaborative working style with the ability to build effective relationships across Digital Technology and business teams.We are committed to accurate records, clear communication, continuous improvement, and supporting effective software governance. Responsibilities: We support the management of software licences, contracts, subscriptions, renewals, and entitlement records across the Software Asset Management function.We maintain and improve software asset data in SAM and related systems, including Snow Atlas / Snow, ServiceNow, and associated working records used by the SAM team.We assist with validating licence entitlement, purchase history, agreements, maintenance records, and proof of entitlement.We review usage, allocation, and entitlement information to help identify compliance risks, shelfware, licence gaps, and optimisation opportunities.We support renewal activity by gathering usage, entitlement, cost, ownership, and stakeholder information so renewals can be reviewed and justified.We help maintain application, licence, and agreement records in support of software catalogue, request, ownership, and governance processes.We assist with software request triage by checking ownership, licence availability, regional restrictions, existing agreements, and the appropriate route to fulfilment.We work with vendors, resellers, and internal teams to clarify licence terms, obtain quotes, validate support routes, and confirm permitted usage where required.We support reporting on compliance, liability, cost, usage, software ownership, and data quality for SAM and wider Digital Technology stakeholders.We help identify and document process gaps, data issues, and improvement opportunities linked to software governance and the Software Simplified programme.We escalate risks, exceptions, blockers, and unresolved ownership or compliance issues to the SAM lead / manager. Technologies: SupportITSMMicrosoft 365ServiceNowOffice 365 More:
Arup is a global collective of designers, consultants, and experts focused on sustainable development and socially useful work. Through our partnership with AMS, we are seeking a Junior Assistant Software Asset Manager / SAM Analyst for a 12-month contract based in either our Newcastle upon Tyne or Birmingham office, with hybrid working and three days per week in the office. This role supports our Software Asset Management function and works closely with Digital Technology, Procurement, Finance, Service Management, Cyber/GRC, software service owners, and vendors. We are an equal opportunity employer committed to an inclusive and diverse workforce, with employee networks that support race, ethnicity and cross-cultural working, gender equity, LGBTQ inclusion, and disability inclusion. AMS also supports candidates through the recruitment process and can work with us to provide additional support or reasonable adjustments where needed.
last updated 38 week of 2026