About this role
Salary: £50,000 - 60,000 per year
Requirements: Minimum 3 years Business Analysis experience delivering digital products, websites, mobile applications or customer-facing technology solutionsStrong experience writing user stories, acceptance criteria and functional specificationsExperience working within Agile delivery environmentsExperience with website redesigns, platform migrations and mobile app development projectsUnderstanding of UX principles, customer journey mapping and usability testingStrong stakeholder engagement and communication skills Responsibilities: Act as the key interface between our stakeholders, developers and third-party suppliers to identify business challenges, opportunities and requirements for digital productsBuild strong working relationships across Digital, Marketing, IT and Customer Services and translate business needs into clear user stories, functional and technical specificationsFacilitate workshops, interviews and discussions to elicit clear requirements and gather and analyse customer, business and technical requirements for websites, mobile apps and supporting platformsDefine project scope, objectives, benefits, dependencies and success measures, and map customer journeys and digital user experiencesDocument current (As-Is) and future (To-Be) business processes to support digital changeIdentify opportunities to improve customer engagement, conversion and operational efficiency while ensuring solutions are practical, scalable and aligned to business objectives, customer needs and technical capabilitiesSupport the delivery of website and mobile app enhancements, migrations and new product initiatives from concept through to implementationWork closely with developers, UX designers, the Product Owner and third-party suppliers to design solutions, support system configurations, testing and deployment activities where relevantDefine and format requirements to support User Acceptance Testing (UAT) and develop test scripts and validate system functionality against requirementsSupport colleagues and end users during procurement and testing through analysis and documentation of requirements and test results to assist in issue resolution pre and post-implementationAnalyse digital analytics data to identify trends and opportunities and provide insight to support decision-making and data-driven improvements to digital platforms Technologies: SupportMarketingMobileProduct OwnerUX UI Design More:
We are a fast-growing and highly successful organisation offering a Digital Business Analyst role focused on our website, mobile app and supporting platforms. We offer excellent training and career development opportunities for the right candidate, a basic salary of £50-60,000 plus excellent benefits, and a Southampton / hybrid working location.
last updated 38 week of 2026