About this role
Salary: £29,000 - 32,000 per year
Requirements: At least three years of commercially proven IT support experience, ideally second line or equivalentComfortable administering Microsoft Azure and Microsoft 365 day to dayReal, hands-on networking troubleshooting experienceProactive and genuinely customer focusedApproachable and confident starting conversations with colleaguesValid UK driving licenceHappy with occasional travel to other officesDesirable: experience with large-scale Microsoft Azure or Entra ID supportDesirable: experience with endpoint security and device management tools such as Intune, SentinelOne or Rapid7Desirable: experience in a fast-growing SaaS or technology business Responsibilities: Deliver hands-on support across Windows, macOS and mobile devicesTroubleshoot hardware, software, access and connectivity issuesManage support tickets against agreed SLAsAdminister Microsoft 365 and Azure, including Entra ID, Exchange Online, Intune, Teams and SharePointHandle user account and licence administration across Microsoft 365 and AzureOwn the full onboarding and offboarding process, from device builds through to access provisioningTroubleshoot networking issues such as VPN, Wi-Fi, DNS and DHCPKeep IT asset documentation and the internal knowledge base current and usefulSupport colleagues in a customer-focused, proactive and approachable wayCheck in on how colleagues are getting on rather than waiting for the next ticket Technologies: AzureHardwareSupportmacOSMicrosoft 365MobileSecuritySharePointVPNWindowsOffice 365CloudDevOps More:
We are a market-leading SaaS business in the social care sector, supporting hundreds of thousands of carers and helping people receive better care. We work closely with our Head of IT to keep colleagues productive, secure and well supported. This role is based in Bournemouth in a flexible hybrid setup, with three days a week in the office. We offer 25 days annual leave plus bank holidays, an extra day per year of service up to five additional days, a paid birthday day off, paid volunteering days, private medical insurance, 24/7 GP and Employee Assistance Programme access, counselling and wellbeing resources, pension, referral bonus, cycle to work scheme, career development opportunities, recognition and rewards, and social events throughout the year. The typical interview process includes an initial call, an interview with the Head of IT Support, a practical scenario-based exercise, and a final conversation. The salary range is £29,000 to £32,000 per year, and the role is based in person.
last updated 38 week of 2026