About this role
Salary: £? - ? per year
Requirements: 5+ years of experience as a Business Analyst in a commercial or specialty insurance environmentDemonstrated experience documenting end-to-end business processes using structured process mapping techniquesComfortable conducting workshops and stakeholder interviews with senior business users, including Underwriters and Class HeadsStrong data collection and analysis skills, with the ability to gather baseline metrics, identify gaps, and present findings clearlyProficient in Microsoft Office, including Word, Excel, PowerPoint, and Visio or an equivalent process mapping toolExperience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacityHighly organised with strong document management discipline and the ability to maintain version controlAble to work at pace in a sprint-based delivery model with short feedback loopsPractical understanding of the Lloyds and London company market operating model, including how classes are structured and how submissions flow from broker to underwriterUnderstanding of the Lloyds regulatory environment and how compliance considerations interact with underwriting processesExperience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyds managing agent Responsibilities: Document current-state underwriting processes across all classes from submission intake to bindSupport process co-design workshops and capture outputs accurately and comprehensivelyManage the standardisation documentation workstream, including process maps, variation registers, data capture standards, and playbooksCoordinate class-by-class rollout activities and track adoption metricsSupport the optimisation opportunities tracker by documenting use case requirements and business case dataReview existing process documentation, SOPs, system documentation, and MI artefacts at engagement startConduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classesProduce as-is process maps for submission-to-triage across all (re)insurance classes, including controlled variation captureCollect and validate baseline metrics data, including submission volumes, triage cycle times, and UA administrative effort percentagesDrive co-design workshops and capture design decisions, open items, and agreed variations in real timeMaintain the class-level variation register, documenting each variation with rationale, affected classes, and approval statusDocument the minimum data capture standard for intakeProduce clean, version-controlled process documentation at each sprint, including base process maps, triage models, and referral trigger registersSupport the referral and control framework documentation, including control checkpoints, trigger thresholds, and ownership modelPrepare per-class rollout packs, including adapted base process, variation summary, intake log template, and triage checklistCoordinate class scheduling for rollout phases, liaising with UW team leads to confirm SME and team availabilityTrack weekly adoption metrics, including process adherence rates, data completeness at intake, and triage cycle time against baselineMaintain the adoption blockers log and coordinate resolution actions with the Change Consultant and class teamsSupport training delivery by preparing training materials, managing logistics, and recording attendanceDocument initial optimisation opportunity candidates identified during standardisationAssist in populating functional and technical requirements for each opportunity under direction of the Process SMEGather and validate business case data inputs, including baseline metrics, effort estimates, and benefit quantification inputsAttend weekly Programme Working Group meetings and maintain accurate action logsUpdate the RAID log with issues, actions, and decisions arising from workshops and daily delivery activityProduce weekly status summaries for Programme Manager reviewManage the document version control discipline for all engagement artefacts Technologies: ExcelFlowSupport More:
We are offering a contract Business Analyst opportunity within a premium London Market insurance client. This is a 6-month+ role based in London EC3 / the Lloyds market area, with a minimum of 3 days in the office per week and 2 days remote. The day rate is between £425 and £436 per day outside IR35. We are looking for a hands-on, delivery-focused team member to support process documentation, standardisation, rollout, and adoption activities across all (re)insurance classes, working closely with senior underwriters, class heads, and delivery teams.
last updated 38 week of 2026