About this role
Job summary Job Purpose To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.
Key Responsibilities Patient Registration & Amendments Register new patients onto EMIS Web Process patient deductions and transfers Update and amend patient demographic details (address, contact details, GP links) Ensure accurate record-keeping in line with NHS guidelines Document Management (Docman) Process incoming clinical documents via Docman Accurately code and allocate documents to relevant clinicians Scan, upload, and file patient correspondence Ensure documents are reviewed and actioned in a timely manner Task Management Manage and action tasks within EMIS Web Assign tasks to appropriate clinicians or team members Monitor outstanding tasks and ensure timely completion Respond to internal task queries efficiently Email & Communication Han
Main duties of the job As a Receptionist at Operose Health, your primary role involves providing comprehensive administrative support within a busy GP practice. This includes handling patient information, referrals, and communication systems efficiently. Mastery of EMIS Web and document management systems like Docman is essential. The job spans two practices, and key responsibilities encompass patient registration, amendments, and maintaining accurate records according to NHS guidelines. Document management tasks include processing clinical documents, coding, and allocating them to relevant clinicians via Docman. You will also manage tasks within EMIS Web, assign them to appropriate staff, and ensure their timely completion. Additionally, you are expected to handle communication by monitoring shared practice emails, responding to inquiries, and maintaining professional and confidential communication. General administrative duties involve maintaining patient records, supporting prescription processes, and handling queries from patients and staff. Adherence to GDPR and NHS confidentiality guidelines is crucial.
About us Operose Health is an organisation dedicated to providing high-standard healthcare services. With a focus on General Practice, they operate various clinics and health centers staffed by experienced professionals. Thorough in its approach, Operose Health emphasizes the importance of accessibility to healthcare services and strives to enhance the patient experience through efficient service delivery. The organisation is committed to upholding NHS standards, ensuring that all practices adhere to the guidelines and policies set forth. Their team-based work environment, which includes clinical and administrative staff, fosters collaboration to meet the high demands of healthcare provision efficiently. Operose Health places significant value on patient care and safety while also supporting the professional growth and development of their employees. They actively seek dedicated individuals to join their team who possess the necessary skills and enthusiasm to contribute to their mission of delivering exceptional healthcare services within the community.
Job description Job responsibilities Package Description:
Job Purpose
To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.
Key Responsibilities
Patient Registration & Amendments
Register new patients onto EMIS Web Process patient deductions and transfers Update and amend patient demographic details (address, contact details, GP links) Ensure accurate record-keeping in line with NHS guidelinesDocument Management (Docman)
Process incoming clinical documents via Docman Accurately code and allocate documents to relevant clinicians Scan, upload, and file patient correspondence Ensure documents are reviewed and actioned in a timely mannerTask Management
Manage and action tasks within EMIS Web Assign tasks to appropriate clinicians or team members Monitor outstanding tasks and ensure timely completion Respond to internal task queries efficientlyEmail & Communication Handling
Monitor shared practice email inboxes Respond to patient and third-party enquiries appropriately Forward clinical or urgent queries to relevant staff Maintain professional and confidential communication at all timesGeneral Administrative Duties
Maintain accurate patient records Support prescription processing workflows Handle general administrative queries from patients and staff Assist with audits, data collection, and reporting when required. Answer patients calls and cover reception when required.Compliance & Confidentiality
Adhere to GDPR and NHS confidentiality guidelines Ensure all patient information is handled securely Follow practice policies and procedures
Person Specification
Essential
Previous Receptionist experience (preferably in a GP or healthcare setting) Experience using EMIS Web Experience with Docman Strong attention to detail and accuracy. Good customer services. Excellent organisational and communication skills Ability to prioritise workload in a busy environmentDesirable
Knowledge of NHS referral pathways and e-RS Understanding of medical terminology Experience in primary care administrationWorking Environment
Fast-paced GP practice setting High volume of patient data and administrative tasks Team-based working with clinicians and admin staffe description (external)
Person Specification
Qualifications Essential
The ideal candidate must have previous receptionist experience, preferably in a GP or healthcare setting, experience using EMIS Web and Docman, and possess strong attention to detail and accuracy. Good customer service skills along with excellent organisational and communication skills are essential. The ability to prioritise workload in a busy environment is also required. Knowledge of NHS referral pathways and e-RS, understanding medical terminology, and experience in primary care administration would be advantageous.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Simon House - Bird Street - Coventry
CV1 5FX
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)