About this role
Senior Technical Support Executive
Job description: PMO – Roles & Responsibilities
• Overall Communication & Reporting – Act as the central point of contact between customer stakeholders, vendor teams, and leadership, ensuring transparency and timely updates.
• Coordination Across PODs/Functions – Facilitate alignment between business-function PODs, technical capability PODs, and cross-functional teams to remove delivery bottlenecks.
• Business Case Alignment – Ensure all initiatives are tied to approved business cases, tracking benefits realization against defined KPIs.
• Funding & Budget Alignment – Monitor funding approvals, track budget utilization, and ensure cost optimization across PODs.
• Financial Governance – Provide accurate forecasts, variance analysis, and monthly/quarterly financial reports to stakeholders.
• Professional Presentations – Prepare executive-level presentations, dashboards, and reports showcasing delivery status, risks, dependencies, and financials.
• Risk & Issue Management – Track project-level risks/issues, maintain a consolidated risk log, and drive mitigation/resolution strategies.
• Governance Support – Drive program governance ceremonies (Steering Committees, Release Planning, Quarterly Business Reviews).
• Process & Compliance – Ensure adherence to delivery frameworks, audit requirements, and customer compliance standards.
• Continuous Improvement – Capture lessons learned, recommend PMO process improvements, and implement best practices for future engagements.