About this role
GENERAL DESCRIPTION
• The clerk is responsible for the overall admin duties at the ward.
JOB DESCRIPTION Organization and Management
• Understands nursing care in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of hospital.
• Understands the service organization structure.
• Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
• Reports directly to the Chief Nursing Officer with regard to activities, problems or difficulties encountered.
• Attending enquiries and calls via telephone, direct these calls or relays messages to and from customers.
• Responsible to ensure the filing system are to order.
• Responsible for checking and coordinating with PR & Marketing, Finance Services on the internal nursing events.
• Responsible for distributing the internal memo to Top Management, Consultants, Deputy Chief Nursing Officer and Unit Managers.
• Responsible for assisting the Chief Nursing Officer to prepare the Management Committee Report, Board of Director Report, KPJ Nursing Report and Hospital Monthly Report.
• To ensure smooth management of internal and external correspondence.
• Responsible for ensuring office equipment in proper order.
• To ensure meetings are organized effectively.
• Provide personalized clerical duties for smooth management of the office.
• Maintains the cleanliness of the office.
• Dispatching: Memo, form and etc. to relevant services.
• Implement any other duties as delegated by the Chief Nursing Officer.
Human Resource and Management
• Takes personal responsibility for own professional development and keep up to date with
• professional change and growth by maintaining mandatory learning hours.
• Maintain the record of personal leave and training attended.
Policies and Procedures
• Adheres to the hospital policies and procedure and nursing code of conduct.
• Maintain confidentiality of patient’s personal and medical history.
• Ensure to adhere with Prevention and Control of infection.
Facilities and Equipment
• Assists the qualified staff in the following:
• Maintains proper storage of biomedical equipment assigned in the unit.
• Check all equipment to ensure that they are in good condition and ready to be used at all time. • Report if there is any fault.
• Maintains adequate supply of ward stock.
• Keeps accurate records of equipment, medical supplies and drug in the Unit/ wards.
Safety and Quality Improvement Activities
• Complies and promotes Baby Friendly Hospital Initiative Breastfeeding Policy, and protect,
• promote and support Baby Friendly Hospital activities.
• Participates actively in any other new service that is introduced by the services.
• Participates in 5S activities and comply with the specified requirements
• Practices Standard People Practice (SPP) at all times.
• Ensure compliance of Patient safety goals as safety improvement measures recommended by
• World Alliance for Patient Safety.
• Policies on patient and family rights are addressed at all times
• Participates actively and encourages compliance to all policies and Procedures of ISO9001: 2008,
• ISO 14001, OHSAS 18001, ISO 14001:2004, Malaysian Hospital Accreditation Standards, Joint Commission International Accreditation Standards, PSG and NNA.
• Complies with any instruction or measure on occupational safety and health
• Carries out duties as an employee as stipulated in Occupational Safety and Health Act and
• Regulations 1994:-
• To take reasonable care at work for the safety of yourself and other persons;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer
• To comply with any instruction or measure on occupational safety and health.
JOB REQUIREMENTS
Education:
Minimum: Posses academic qualification of SPM qualification.
Preferred:
• Have interpersonal and communication skills.
• Caring, honest and responsible worker.
• Willingness to work on scheduled hours and anytime when called during emergency.
Knowledge and Experiences:
• On the job training/ in-services training will be provided.
• Experience working in hospital setting is an advantage.
Skills & Competencies
• Certificate in Computer Technologies/system.
• Able to converse fluently and write in English Language and Bahasa Malaysia.
Personal attributes
• Good leadership, good interpersonal and communication skills and good time management.
• Prepared to work as a team member in the best possible manner.