About this role
Title: Expert - AFR/OFR Location: GSC BOG Key Responsibilities:
• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. • Responsible for providing support to the assigned account. • Review and ensure the achievement of specific client KPIs and service agreements. • Provide performance reports. • Maintain communication with internal/external third parties to meet client expectations. • Provide proactive issue resolution and corrective actions to ensure service excellence. • Key contact for escalations. • Develop a sustainable relationship with internal and external stakeholders. • Coordinate business implementations. • Participate/lead customer reviews (QBR and/or MBR). • Complexity of the problem/process. • Coordinate stakeholder activities and ensure quality and timeliness. • Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance. • Recommend and coordinate necessary changes based on process analysis. • Assist DGF operations in resolving complex issues Skills / Requirements:
• Professionals in industrial engineering, international business, or related fields • Minimum of 3-5 years in logistics processes • Extensive knowledge of cargo transportation and the logistics industry • Fluent communication in English (verbal and written). • Customer service and communication skills. • Teamwork and autonomy • Employees who have been in the organization for 12 months or in their current role • Employees that are not in transition projects