About this role
Who are we? Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses. The Role We are looking for an experienced Project Manager to join the Integrations team. This role will involve line managing other Project Managers, driving process improvements and ambitious goals in the team, and contributing to the delivery of successful client integrations. Within our Integrations team, the Project Managers work alongside our Integration Engineers, with individual pairs assigned to a client integration project. The Project Manager’s focus is on understanding the client’s objectives and guiding them through the process from integration kick-off to actively using the Ravelin product(s). Your focus will be mostly on coaching others to deliver, more than leading day-to-day client project activities. In this role, you will also be working closely with many other teams within Ravelin, bringing everything together for a successful outcome for our clients. Act as a leader in establishing and developing best practices for Project Managers within the Integrations team, to ensure we continue to strive for high quality and effective integrations. Support the Director of Integrations on initiatives around process improvement, change management, and the wider company goals, leading some initiatives and contributing to others. Line manage a number of Project Managers, supporting and coaching them in their role. Contribute to technical and business integrations with clients. This may be via other Project Managers, or by directly running client projects. Deliver operational excellence, as part of overseeing a collection of projects. Anticipate potential issues and dependencies, and highlight or escalate project risks where appropriate. Develop strong working relationships with our clients. This may include chairing some day-to-day client-facing meetings, but also helping to resolve complex client requirements and bringing any escalations to a calm conclusion. Ensure excellent time management of your own tasks, but also assisting others to prioritise, to set goals and to set expectations with clients. Maintain all project documentation, and actively promote knowledge sharing within the Integration team, and wider Ravelin teams. Proactively engage with the Product team, sharing feature suggestions and interesting scenarios from client conversations.