About this role
We are seeking a diligent and proactive Credit Control Advisor to join our team, with a focus on student debt recovery. The role involves managing outstanding student payments by making timely and professional outbound calls, maintaining accurate records, and ensuring prompt follow-ups to support the team. The ideal candidate will have strong communication skills, empathy, persistence, and a solution oriented mindset. Conduct courteous and professional outbound calls to students with overdue accounts to recover outstanding fees, clearly explaining account status, payment options, and consequences of non payment. Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on agreed terms. Follow up on overdue invoices and implement company collection procedures in line with established policies. Develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency. Check consumer credit reports, assess applications, make approval or denial decisions, and communicate outcomes promptly to relevant personnel. Liaise with internal departments (University, Admissions, Student Support, Finance) to resolve disputes, discrepancies, or payment-related issues. Maintain accurate and detailed records of conversations, payment commitments, and follow-up actions in the CRM or student database. Ensure all practices align with data protection laws, confidentiality requirements, and company policy standards. Establish and uphold credit policies that balance customer service best practices with the timely collection of fees. Support the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review.