About this role
About the Client This client operates in the legal industry, focusing on personal injury law. They are currently seeking to enhance their team to ensure efficient case management and client satisfaction. This role is crucial for maintaining workflow and supporting attorneys in their efforts. Why does this role exist? The primary objective of this role is to fill a critical gap left by an internal paralegal. By hiring a dedicated legal assistant, the client aims to improve communication, streamline case management, and enhance overall client satisfaction. Case Management & File Development Serve as the primary point of contact for assigned clients during treatment and demand preparation. Maintain accurate, complete, and up-to-date records in the firm’s case management system. Monitor medical treatment progress and follow up regularly with clients. Demand Preparation (No Negotiation Authority) Draft clear, persuasive, and well-supported settlement demands. Confirm that all treatment is complete prior to submission. Submit finalized demands to insurance carriers. Client Communication & Satisfaction Maintain proactive communication with clients every 7–10 business days. Return client calls, emails, and messages promptly. Clearly explain treatment expectations and documentation needs. Liens, Coverage & Compliance Monitoring Identify potential Medicare involvement and notify the supervising attorney. Document all lien-related findings clearly in the case file. Documentation, Compliance & Risk Management Accurately document all case activity and client communications. Maintain strict compliance with HIPAA and state privacy laws.