About this role
As a CX Associate , you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for Dutch-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic. You’ll work under the close guidance of your Magic CX Lead to help provide outstanding support to customers. Answering client's inquiries by phone and email Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email. Tracking Shipments and backend shipping inquiries General Research Updating addresses and client information