About this role
The Business Analyst will serve as the bridge between business stakeholders, mortgage operations teams, and technology partners to identify, evaluate, and implement technology and AI-driven solutions that improve efficiency, accuracy, scalability, and the overall experience across the non-Agency mortgage lifecycle within the Loan Origination Systems. This role is responsible for leading discovery with business teams to understand desired outcomes, evaluate current processes, and identify opportunities to simplify workflows, automate or eliminate manual activities, and leverage AI and emerging technologies where appropriate. Initial initiatives may include supporting the development of a loan acquisition platform, as well as technology and AI solutions supporting new mortgage products and programs. The ideal candidate possesses strong business analysis expertise, mortgage industry knowledge, and a forward-thinking approach to using technology, automation, and AI to solve business challenges. Strategy & Opportunity Identification Partner with business leaders and technology teams to identify opportunities to improve, simplify, automate, or eliminate manual processes across the mortgage lifecycle within the Loan Origination Systems. Lead discovery discussions focused on business goals and desired outcomes rather than simply documenting existing processes. Evaluate opportunities to leverage ServiceNow, AI, automation, and other products and emerging technologies to solve business challenges. Assess current-state processes and recommend scalable, technology-driven solutions that improve efficiency, accuracy, and the user experience. Develop business cases and help evaluate the potential value, feasibility, and impact of proposed technology initiatives.