About this role
Empower Individuals. Strengthen Communities. Create Lasting Change. Are you passionate about helping people achieve stability, build confidence, and access the resources they need to thrive? Join East Bay Community Action Program (EBCAP) as a Smart Optimal Solutions (SOS) Coach and play a meaningful role in supporting individuals and families on their path toward self-sufficiency. In this rewarding position, you'll provide personalized coaching, connect clients with valuable community resources, and help create positive outcomes that strengthen our communities. Job Description As a Smart Optimal Solutions Coach, you will work closely with participants in the LIHEAP Program, providing one-on-one assessments, ongoing case management, and personalized support. You'll help individuals and families identify goals, improve financial stability, learn energy-saving practices, and connect with workforce development opportunities and other community resources. This position also serves as an important link between EBCAP, community partners, and participants by supporting outreach efforts, developing educational workshops, tracking program data, and helping ensure services are delivered effectively and efficiently. Conduct comprehensive assessments and provide individualized case management services to eligible households. Support clients with energy conservation education, financial literacy guidance, and workforce development referrals. Build strong relationships with clients while maintaining a strengths-based, person-centered approach. Coordinate services and referrals with internal programs and external community partners. Assist individuals with resource eligibility determination and support the application process for LIHEAP and related services. Monitor client progress, conduct follow-up activities, and update service plans as goals evolve. Maintain accurate, complete, and timely case documentation and data entry. Prepare reports, statistics, and program-related documentation as required. Develop and facilitate workshops and educational opportunities for participants. Represent the agency at community outreach events and monthly DHS meetings. Collaborate with program leadership on quarterly reporting and program improvement initiatives. Participate in trainings, team meetings, and professional development opportunities. Perform additional duties as needed to support program success.