About this role
The Office of Volunteer Services (OVS) Program Assistant plays a key role in supporting meaningful, mission-driven volunteer engagement across our programs. In this role, you will help ensure that volunteers feel welcomed, prepared, and appreciated while also supporting the smooth day-to-day operations of OVS. Working closely with the OVS team and program staff, you will assist with recruitment, onboarding, scheduling, communications, and recordkeeping so that volunteers can focus on making a positive impact in the community. This is a great opportunity for someone who is highly organized, people-focused, and eager to learn more about volunteer management and nonprofit operations.
- You will interact regularly with volunteers, staff, and community partners, helping to create a positive, inclusive, and professional experience for everyone involved.
- Coordinate day-to-day operations of Office of Volunteer Services (OVS) programs, ensuring responsive customer service and timely follow-up to participant and volunteer inquiries across multiple service lines.
- Manage scheduling and appointment coordination for Volunteer Income Tax Assistance (VITA) and site coordinator activities, Senior Health Insurance Program (SHIP), Career Closet (including assisting on-site), and other OVS program activities.
- Maintain clear, professional communication between OVS, other EBCAP programs, volunteers, community partners, and participants to support effective service delivery and operational coordination.
- Organize and coordinate health education workshops and community-based programming, including logistics, materials, room/space setup, and participant communications to ensure successful execution.
- Support volunteer engagement and AmeriCorps Seniors / Retired & Senior Volunteer Program (RSVP) initiatives by coordinating administrative processes that enable recruitment, onboarding, scheduling, and recognition of volunteers.
- Maintain accurate records, databases, contact lists, and program files to support compliance, reporting, and operational effectiveness across OVS programs.
- Process vendor invoices and financial documentation in accordance with agency procedures, ensuring timely and accurate data entry.
- Prepare reports, meeting materials, and documentation that provide accurate information for program management and decision-making.
- Develop and coordinate outreach materials, newsletters, presentations, and promotional resources to increase awareness of OVS programs and services.
- Coordinate Blackboard Connect and other outreach communications to support participant engagement, program attendance, and community awareness.
- Plan and coordinate logistics for community engagement initiatives, volunteer recognition activities, Adopt-A-Family, SOCTOBER, and other special events to ensure positive participant experiences.
- Contribute to special projects, new program initiatives, and organizational priorities by providing administrative and operational support as assigned.
- Maintain a welcoming, professional, and service-oriented presence in all interactions with participants, volunteers, staff, and community partners.