About this role
Job summary The Elizabeth Courtauld Surgery in Halstead is looking to recruit a part-time patient navigator to join our reception on a part-time basis. Shifts will be scheduled between 8:00am and 6:30pm, Monday to Friday, and will be worked at both of our sites:Elizabeth Courtauld Surgery, Factory Lane West, andHalstead Heights Clinic, 78 Hedingham Road (our branch surgery). The successful candidate will join a team that takes pride in its can do approach. You will work within what can be a busy, often demanding, but highly rewarding environment.
Main duties of the job
Answering telephone calls in a timely and appropriate manner. Working in conjunction with the duty team to provide reception administrative support with our online triage system. Ensuring all visitors sign in and receive a badge Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff. Handling patient or other outside agency queries and assisting in finding solutions. Receiving prescription requests and directing these to the prescription team. Taking payments for private fees and processing credit card payments. Ensuring the smooth and efficient running of clinics. Receiving and recording requests for home visits. Ensuring that the clinicians are aware of patients who require immediate attention. Having a basic awareness / ability to deal with challenging behaviour. Making new and follow-up appointments. Carrying out any other administrative duties as deemed necessary by the management or senior navigators. Receiving new patient registration forms and photocopying ID where required.
About us
At Elizabeth Courtauld Surgery, we believe in providing excellent patient care while fostering a supportive and engaging environment for our team members. We are a semi-rural GMS practice dedicated to serving our 17,000 diverse patient population. We opened our branch surgery, Halstead Heights Clinic, on the Halstead Hospital site in mid-April 2026.
Our experienced multi-disciplinary clinical team includes 5 GP partners, 2 salaried GPs, 2 nurse practitioners, 2 paramedics, 5 practice nurses, 4 healthcare assistants, phlebotomist, a clinical pharmacist, and a large highly committed administrative staff fostering a truly collaborative approach to patient care. We also have a wide range of additional services and support, available through our wider NHS community and primary care network, including social prescribers, MSK practitioner, young persons' mental health practitioner, and cancer care coordinators, as well as 2 additional paramedics and pharmacists.
Halstead is a historic market town within Essex situated on the River Colne, which runs through its centre. It is home to a robust network of businesses supported by wider organisations, such as the Halstead & District Chamber of Trade & Commerce, which promote independent shops, pubs, restaurants, and other services. It is situated between between Chelmsford (19 miles) and Colchester (14 miles) with good transportation and road links.
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Experience Essential
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail.
Desirable
Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address Factory Lane West
Halstead
Essex
CO9 1EX
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)