About this role
Job summary
Vida Healthcare has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full or part time basis. This role will be covering shifts between 8:00-18:30, split by morning and afternoon shifts, hours/days to be discussed at interview. Full training will be provided.
The successful applicant will be assigned a main site; however, the position will be multi-site working and it is essential the candidate will be able to cover all locations:
Gayton Road Health Centre St Augustines Surgery Hunstanton Medical Practice Carole Brown Health Centre
Main duties of the job
Deal with patients in a calm and sympathetic manner, working continuously high pace under pressure to deliver high levels of accuracy.Listen, in order to be able to effectively signpost patients to the correct service. Maintain a high level of professionalism when dealing with confidential patient information. Provide telephone and face to face support for patients, allowing them to book, cancel and check appointments. Support patients who may have a problem or complaint. Partake in any training indicated by upper management as appropriate for personal and professional development.Previous applicants need not apply, and we reserve the right to close the job advert as soon as sufficient applications have been received.
About us Vida Healthcare is one of Norfolks largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on impeccable standards of patient care, for us to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail and commitment to delivering a quality service.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Must be computer literate and have previous experience. Ability to work efficiently alone or within a team environment. Ability to work with highly confidential information. Excellent organisational skills, time management and attention to detail. Excellent communication skills. Experience within a customer service environment.
Desirable
Previous experience using SystmOne. Entry level knowledge of Microsoft products. Previous experience of working within the NHS or within a call-centre setting.
Qualifications Essential
Educated to GCSE level, with English being essential, or two years working experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address St. Nicholas Court, Church Lane
Dersingham
King's Lynn
Norfolk
PE31 6GZ
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)