About this role
Job summary
Martlesham Heath Surgery has an opportunity for an additional care co-ordinator to join our team, in thisgreat opportunity to work with an innovative and expanding surgery alongside current members of staff. This role could be offered on either a full-time or a part-time basis.
All shifts would be within our opening hours of 08:00 to 18:30 and would cover morning, afternoon and evening requirements. Additional overtime, sickness and annual leave cover will also be available. Full discussion of availability and working hours will be had at interview. This is a dynamic and multifaceted role that supports the clinical and administrative functions of the healthcare practice. The successful candidate will play a vital role in coordinating patient care, managing reception-based tasks, undertaking medical secretary responsibilities, performing general administrative duties, and providing support within the clinical hub as needed. This position requires excellent organisational, interpersonal, and communication skills to ensure the smooth and efficient operation of the practice.
Main duties of the job
Reception-based work: greeting patients, answering calls, scheduling appointments, and managing patient inquiries. Medical secretary duties: preparing correspondence, managing referrals, handling medical documentation, and maintaining accurate records. Administrative support: managing patient information, generating reports, maintaining filing systems, and supporting practice operations. Clinical hub support: providing cover in the clinical hub, assisting clinicians with patient management, and ensuring smooth communication between staff and patients.
About us We are a small but passionate and close knit surgery located in Martlesham, surrounded by affluent and prosperous areas on the outskirts of Ipswich. Our staff and patients are held with the upmost importance and we strive daily to look after them to the highest possible standard. All staff from clinical to non-clinical are offered a well-balanced workload and have full access to a supportive team both in and out of their specialist area. Martlesham Heath Surgery itself is a practice using SystmOne clinical system. We are pleased to announce our connection with the new Wolsey PCN, this new collaboration is between a select number of GP practices within the local area.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Face-to-face, patient focused care Basic IT knowledge and experience including carrying out basic internet navigation Experience of data entry or diary use Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook Confident and welcoming demeanour with a compassionate and caring attitude in all situations Good organisational skills Ability to organise and maintain office space Ability to cope with a busy and fast paced working environment Able to work on own initiative and as part of a team Good communication skills (written and verbal) Excellent IT skills Strong team player Smart appearance Exercise tact and discretion at all times Demonstrate initiative to handle any unforeseen events during a shift Demonstrate flexibility towards new working practices and towards working hours
Desirable
Knowledge or experience of working within the NHS or primary care, in administrative roles Call handling experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 23 The Square Martlesham Heath
Ipswich
Suffolk
IP5 3SL
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)