About this role
Job summary
This is an exciting opportunity to join the Academy of Research and Improvement as a Quality Improvement (QI) Coach, providing expert QI leadership, coaching and support to the Culture of Care Programme across Mental Health inpatient services.
The role will work in partnership with the Culture of Care Programme Board, clinical and operational teams, people with lived experience, and the Head of Improvement and Participation to design, deliver and evaluate a programme of QI training, coaching and improvement support.
You will help build sustainable improvement capability across Mental Health wards, supporting teams to use evidence-based QI methods, measurement for improvement, co-production and creative engagement approaches to achieve improvements in healthcare for patients, carers and staff.
As part of the Academy of Research and Improvement, you will work alongside colleagues in quality improvement, participation, research, clinical effectiveness, communications, and knowledge services to promote integrated working, share learning and support a culture of continuous improvement across the Trust.
Learn more about the Academy: https://academy.hiowhealthcare.nhs.uk and https://www.rcpsych.ac.uk/improving-care/nccmh/culture-of-care-programme
Main duties of the job
Provide specialist QI advice, coaching and training to teams involved in the Culture of Care Programme and wider improvement activity.
Lead and support complex and large-scale improvement initiatives across Mental Health inpatient services using recognised QI methodologies and measurement for improvement.
Design, deliver and evaluate accessible, high-quality QI training, workshops and learning sessions that respond to participant feedback and national and local priorities.
Work with clinical and operational teams, patients, carers and people with lived experience to embed co-production and meaningful involvement within improvement activity.
Support teams to use data, insight and feedback to identify improvement opportunities, test changes, measure impact and plan for sustainability.
Facilitate shared learning through reports, presentations, events, communications and Academy resources, helping spread good practice across the Trust.
Build positive relationships with senior leaders, clinical teams, operational services, community partners and regional or national QI networks.
Contribute to the development of QI governance, resources, processes and learning networks across the Academy and wider organisation.
Role model the Trust values and promote inclusive, creative and psychologically safe ways of working that enable staff, patients and communities to participate in improvement.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
Educated to degree level or equivalent experience Formal training in Quality Improvement methodologies (e.g. Model for Improvement, Lean, Six Sigma, Human Factors)
Desirable
Postgraduate qualification in improvement science, leadership, or healthcare management Coaching or facilitation qualification
Experience Essential
Significant experience leading or supporting QI projects in a healthcare setting Experience of coaching individuals and teams in QI methods Experience of delivering training or workshops Experience of working with multidisciplinary teams
Desirable
Experience of working across organisational boundaries Experience of using QI tools in complex systems or at scale Experience of engaging patients and service users in improvement work
Additional Criteria Essential
In-depth understanding of QI methodologies and tools Knowledge of NHS improvement priorities, policies, and regulatory frameworks Understanding of data for improvement and measurement for change Excellent facilitation, coaching, and influencing skills Strong analytical and problem-solving skills Ability to communicate complex information clearly to a range of audiences Ability to manage multiple priorities and work autonomously Skilled in using data to drive improvement
Desirable
Knowledge of behavioural science, change management, or implementation science Familiarity with digital tools for QI (e.g. SPC charts, QI Life, Life QI) Ability to design and evaluate improvement programmes Ability to build improvement capability in others through mentoring and training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address St.Mary's Community Health Campus (Portsmouth)
Milton Road
Portsmouth
Hampshire
PO3 6AD
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)