About this role
Job summary
This is an exciting role that provides essential administrative support to our Inpatient Unit. As the first point of contact for patients, families, and visitors arriving at Summerlee Ward, you will play a vital role in creating a welcoming and supportive environment.
Our service operates between 8am and 8pm Monday to Sunday, we are looking for someone to cover Wednesday 12 -- 8pm and Saturday 8 -- 8pm. There will be overtime available to cover sickness and leave across both Summerlee and Spinnaker Wards.
While your primary focus will be ward based reception and administration, there may be occasions where you are required to support the Community and Responsive Services (CRS) Administration Team, depending on service priorities. This offers a valuable opportunity to broaden your skills and experience across different areas of the service.
Please note this post is part time 19 hours per week.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
*Welcome patients and visitors to the ward, ensuring they are directed appropriately.
*Answer telephone calls and relay messages to relevant staff promptly.
*Maintain patient records and update systems such as RiO or SystmOne as required.
*File, photocopy, scan, and distribute documents as needed.
*Manage incoming and outgoing mail.
*Support the ordering of ward supplies using Trust-approved systems (e.g., SBS, Clare's).
*Assist with booking transport, appointments, and other patient-related logistics.
*Maintain confidentiality and adhere to data protection policies.
*Work collaboratively with the multidisciplinary team to support ward operations.
*Ensure the ward environment is tidy and stocked with necessary materials.
*Undertake any other duties consistent with the role and banding to meet evolving service needs.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
*GCSEs at grade C/4 or above (or equivalent) in English and Maths. *Demonstrable proficiency in Microsoft Office applications (Word, Excel, Outlook). *Evidence of continued professional development relevant to an administrative role.
Desirable
*NVQ Level 2 or 3 in Business Administration or equivalent qualification. *Previous training or experience in using NHS systems (e.g., SystmOne, EMIS, RIO or similar). *Customer service training or experience in a patient-facing role. *IT skills (Microsoft Office) to Cambridge OCR (RSA) level 2 or equivalent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Harry Sotnick House
Cranleigh Avenue
Portsmouth
Hampshire
PO1 5LU
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)